Hiring the right talent quickly is essential in the hospitality industry. We understand that background checks are important, but that they can sometimes slow things down, leading to incomplete workflows and the risk of skipping important vetting steps just to save time.

We've partnered with Turn.ai to offer a fast, cost-effective background check solution directly on the CulinaryAgents.com platform. Now you can source, screen, and conduct thorough background checks all in one place, making your hiring process more efficient and reliable.

Process Overview

Our platform streamlines communication and manages third-party vetting, ensuring a smooth background check process from start to finish.

Before you can start using Background Check, the feature will need to be activated on your business profile by an Admin. Once it's up and running, the process is simple and efficient, consisting of the following steps:

  1. Background Check Request (Employer): Your team (e.g., Admin or Manager of business profile) can initiate a background check directly from the Candidate Dashboard.
  2. Consent (Candidate): The candidate is notified and can provide explicit consent for the background check to proceed on Culinary Agents.
  3. Processing (Turn.ai): Turn Technologies, our trusted third-party specialist, administers the background check.
  4. Data Review (Employer): Your team reviews the comprehensive background report provided by Turn Technologies.

 

Simple Pricing - One Flat Fee, No Hidden Costs

Traditional background checks can come with unpredictable costs, including base fees and additional local court fees, making it hard to know the final price. To solve this, we’ve developed two all-inclusive plans with transparent pricing based on your geographic location — no hidden fees, no surprises. Chose the plan that best fits for team's needs, with each plan covering one applicant.

  • $25 Basic Plan – Ideal for non-management positions
    (Note: Price is $30 NY due to additional NY fees)
  • $70 Premium Plan – Tailored for executive, management, and finance roles.
    (Note: Price is $160 for NY due to additional NY fees) 

 

Background Checks: A Step-by-Step Guide

How-to: Activate the Background Check Feature

Note: Only Business Admins have permission to activate the Background Checks feature.

  1. Scroll to the bottom of the Business Settings page
  2. Click “Activate” in the Background Check section

    Culinary Agents Background Check Activation 1
  3. In the “Activate Background Check” modal, create a Turn.ai account by:
  • Agreeing to the Turn Agreement
  • Providing Business Information
  • Clicking “Activate” to setup your account on Turn

Culinary Agents Background Check Activation 2

Once the Turn.ai account has been activated for your business profile, the Background Check section on the “Settings ” page will allow you to:

  1. Change Feature Status using the On / Off toggle.
    • On: Background checks can be requested from the candidate dashboard
    • Off: Background checks cannot be requested; however, any ongoing checks will continue to be processed
  2. Manage Team Access by clicking “Manage Team Access” to update team member roles to include/remove Background Check (BGC) Assignee
    • Admin (Business Profile): 
      Permission to update feature status and team roles
    • Manager (Business Profile):
      Does not have permission to make updates to feature unless designated as a BGC Assignee
    • Assignee (Background Check Feature): 
      Admin for the BGC feature, permission to update settings and team roles
      Receives all communication on BGC status changes
      Permission to approve or send PAA (Submit Response)
    • Viewer (Background Check Feature):
      Limited access, permission to view statuses
      Permission to view individual reports if they have access as a Job Follower / Assignee
    • Job Follower or Assignee:
      Access to designated jobs on the Candidate Dashboard
      Permission to request background checks
      Permission to view BGC statuses for jobs they have access to, not  able to view reports unless access as a BGC Viewer or Assignee

  3. Change Business Information was submitted to Turn by clicking “Contact us” 
     

How-to: Initiate a Background Check Request (Employer)

To process and complete background check reports for candidates, all parties — employers, candidates, and Turn.ai — must collaboratively fulfill their roles in the process.

Once the feature has been turned on, the employer can then request background checks from the Candidate Dashboard.

  1. Select the Applicant from the Candidate Dashboard.
  2. On the right-hand panel for the selected Applicant, click the “Background Check” tab.
  3. Click “Request Background Check” and select the Basic or Premium package.
  4. Enter payment information and “Check Out.”

Culinary Agents Background Check Activation

 

How-to: Monitor Background Check Status

After an employer submits a background check request, the candidate must provide consent for the process to begin. Turn will manage the consent process, verify the candidate’s identity, and conduct the background check once consent is received.

  1. Select the Applicant from the Candidate Dashboard.
  2. On the right-hand panel for the selected Applicant, click the “Background Check” tab.
  3. Under "Status" you can see the current status for each background check initiated for the applicant.

Culinary Agents Background Check Initiated Status

For reference, below is the complete list of status updates:

  • Initiated: An Invitation to the background check has been sent. Consent is yet to be given by the applicant.
  • Verifying: If SSN Trace check fails, the background check enters manual identity review. Checks are resumed once the identity is verified by Turn's Customer Experience.
  • Processing: Consent to conduct the background check has been given by the applicant and checks are pending completion.
  • Approved: All checks are complete and returned clear.
  • Conisder: This check requires review to either approve or initiate adverse action.
  • First Notice: The businesss rejects and Pre-Adverse Action is in progress. Applicant is able to dispute.
  • Second Notice: Adverse Action in progress. Applicant is able to dispute.
  • Rejected: Adverse Action completed. Applicant is able to dispute.

 

How-to: View a Report

  1. Once Turn  has finished processing a report, an email notification from Culinary Agents will be sent to “View the Background Check Report”
  2. Click the link in the email to be directed to the “Applicant Overview: Background Check” page.
  3. Click “View” to open up the Background Check Report Overlay to make the report visible.
  4. Please follow Turn’s instructions on how to read and understand the report .

Culinary Agents Background Check Approved

Report Statuses

  • Approved: indicates that the applicant’s record is clear and there were no issues or "hits" found
  • Consider: indicates that the applicant’s background check revealed certain items you may want to review before continuing the hiring process

    Pro-tip: As an employer, it's a best practice to review these items carefully. You can then choose to approve the application or issue a pre-adverse action. If you decide to take a negative action based on the background check, it's recommended that you inform the applicant. For more details on this process, check out Turn’s resource on How Adverse Action Works.

 

About Our Partner, Turn.ai

Turn.ai (Turn Technologies) is an award-winning, cutting-edge background check solution now seamlessly integrated into your hiring workflow on CulinaryAgents.com. We partnered with Turn because it offers speed, affordability, and the highest security standards. Turn is both PBSA-compliant and SOC 2 Type II certified, ensuring your business remains protected. Plus, it provides best-in-class customer support, making it the ideal choice for reliable, efficient background checks.