Reception

Desired Qualifications

• Minimum two years experience in a Reception or Host role, ideally within an elevated or high-volume hospitality environment, preferred. 
• Familiarity with reservation and table management systems such as SevenRooms preferred.
• Basic knowledge of food and beverage menus.
• High school diploma or equivalent qualification preferred.
• Ability to work flexible schedules including evenings, weekends, and holidays.

Skills and Abilities

• Excellent guest service and interpersonal skills.
•  Strong communication and listening abilities.
• Good organizational and multitasking skills.
• Ability to remain calm and professional during busy service periods.
•  Strong attention to detail and presentation.
• Maintains a polished, professional appearance, and follows Nammos grooming and uniform standards. 
• Ability to stand for extended periods and move between floors, including frequent use of stairs, throughout service.

Key Targets

• Deliver a warm, welcoming, and professional guest experience.
• Ensure efficient seating flow and optimal table utilization.
• Maintain an organized and presentable reception area.
• Support smooth coordination between reception and service teams.
• Ensure compliance with health, safety, and service standards.

General Duties, Tasks, and Responsibilities

• Warmly welcome and greet guests upon arrival.
• Manage reservations and accurately record guest information.
• Coordinate seating arrangements to maximize table turnover and seating capacity.
• Manage waitlists during peak periods and provide accurate wait time estimates.
• Communicate effectively with the service and kitchen teams regarding guest flow and table status.
• Respond to guest inquiries and provide menu, promotion, and event information.
• Assist guests with special requests or accommodations where possible.
• Maintain cleanliness and organization of the reception and waiting areas.
• Monitor dining areas to ensure a smooth and efficient flow of guests.
• Handle guest concerns professionally and escalate issues to management when necessary.
• Answer phone calls and assist with reservations and special events as required.
• Adhere to health, safety, sanitation, and cleanliness standards at all times.
• Maintain composure and attentiveness during high-volume service periods.