Reservations Agent

Desired Qualifications

• Minimum one year of experience in reservations, reception, or guest relations within hospitality.
• Experience using SevenRooms to manage reservations, guest profiles, and waitlists preferred.
• Basic knowledge of food and beverage operations and guest service standards.
• High school diploma or equivalent qualification preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Skills and Abilities

• Excellent guest service and communication skills.
• Strong organizational and multitasking abilities.
• High attention to detail and accuracy in handling bookings.
• Professional telephone etiquette and email communication skills.
• Ability to remain calm, composed, and accurate during busy service periods.
• Strong teamwork and coordination skills.
• Professional appearance and adherence to company standards.

Key Targets

• Deliver a professional and seamless reservation experience for all guests.
• Ensure accurate handling and management of all bookings and guest requests.
• Maintain up-to-date and organized reservation records.
• Support efficient guest flow and optimal table utilization.
• Uphold brand standards and service excellence at all times.

General Duties, Tasks, and Responsibilities

• Handle reservations via phone, email, SevenRooms, and other online booking platforms in a professional and timely manner.
• Accurately record, update, and manage guest reservations and profiles in SevenRooms.
• Respond promptly to guest inquiries, requests, and booking modifications.
• Coordinate closely with the Reception team and Front of House team regarding reservations and guest flow.
• Assist with VIP bookings, special occasions, and guest preferences with attention to detail.
• Confirm daily reservations and ensure all booking details are accurate.
• Manage cancellations, waitlists, and last-minute changes efficiently.
• Provide guests with clear information regarding availability, timings, and venue policies.
• Maintain confidentiality of guest information and reservation data.
• Support the reception and guest relations team during peak operational periods when required.
• Ensure all communication reflects the brand’s luxury hospitality standards.
• Adhere to company policies and health, safety, and operational procedures at all times.