Head Reception

Desired Qualifications

• Minimum two years experience in a Head Reception/ Host or senior hosting role, ideally within an elevated or high-volume hospitality environment, preferred.
• Familiarity with reservation and table management systems such as SevenRooms preferred.
• Strong understanding of seating flow, table turnover, and guest management.
• High school diploma or equivalent qualification preferred.
• Ability to work flexible schedules including evenings, weekends, and holidays.

Skills and Abilities

• Strong leadership and team supervision skills.
• Excellent communication and guest engagement abilities.
• Strong organizational skills with attention to detail.
• Ability to manage busy service periods calmly and professionally.
• Guest-focused mindset with strong problem-solving skills.
• Maintains a polished, professional appearance, and follows Nammos grooming and uniform standards. 
• Ability to stand for extended periods and move between floors, including frequent use of stairs, throughout service.

Key Targets

• Deliver a consistently welcoming and professional guest experience.
• Ensure efficient reservation management and optimal table utilization.
• Maintain smooth guest flow and minimize wait times during peak periods.
• Support positive guest feedback and satisfaction scores.
• Ensure compliance with service, health, and safety standards.

General Duties, Tasks, and Responsibilities

• Supervise and lead the Reception team, providing guidance, training, and performance feedback.
• Manage the reservation system, ensuring accuracy and effective table allocation.
• Greet and welcome guests warmly, ensuring a positive first impression at all times.
• Coordinate seating arrangements, manage waitlists, and optimize table turnover during peak hours.
• Maintain up-to-date knowledge of daily reservations, special requests, and table availability.
• Handle guest inquiries and provide information regarding menus, promotions, and events.
• Handle guest information, including contact details, preferences, and allergy notes, with accuracy and confidentiality.
• Assist in resolving guest concerns or complaints to ensure a positive dining experience.
• Collaborate with management to develop and enforce hosting SOPs and service standards.
• Train Reception on service etiquette, reservation systems, and guest interaction protocols.
• Maintain accurate records related to reservations and guest preferences.
• Assist with coordinating special events and private dining reservations with the Events and Marketing team.
• Adhere to health, safety, sanitation, and cleanliness standards.
• Maintain composure and attentiveness during high-volume service periods.