Service Manager

Service Manager
Casa Cruz New York

Luxury hospitality. Exceptional service. Every detail matters.

Housed in a six-story Beaux-Arts townhouse on Manhattan’s Upper East Side, Casa Cruz offers an intimate yet vibrant dining experience across five floors.

We’re looking for a hands-on Service Manager who brings energy, confidence, and a passion for hospitality. Working closely with the General Manager and the broader leadership team, you’ll lead service on the floor, develop our front-of-house team, and ensure every guest experience reflects the Casa Cruz standard.

What You Will Do:

• Lead service from open to close, maintaining exceptional standards for hospitality, presentation, and cleanliness.

• Be a visible presence on the floor, supporting the team, anticipating guest needs, and resolving issues with confidence and care.

• Train, coach, and develop front-of-house staff, building strong product knowledge and consistent service standards.

• Work closely with the kitchen and management team to ensure seamless communication and service.

• Oversee reservations, support the host stand, and assist with private events from inquiry through execution.

• Support opening and closing procedures, cash handling, administrative tasks, and daily operations.

• Assist with guest feedback and service recovery, ensuring concerns are handled thoughtfully and promptly.

• Support food and beverage education, inventory management, and cost-control initiatives.
• Lead by example through professionalism, accountability, attention to detail, and teamwork.

• At least 2 years of restaurant management experience; high-volume or luxury hospitality experience is a plus.

• Strong food, beverage, and service knowledge.

• A natural ability to lead, motivate, and develop a team.

• Excellent communication, organization, and problem-solving skills.

• Familiarity with Toast POS, Microsoft Office, inventory, and cost control.

• Flexibility to work evenings, late-night closings, weekends, and holidays as needed.
• Ability to obtain Food Handler certification within 30 days of hire.

You thrive in a fast-paced environment, take pride in the details, and know how to balance polished service with genuine warmth. You’re proactive, adaptable, and comfortable making decisions on the floor while keeping both the guest experience and the team's success front and center.

If you’re passionate about hospitality and ready to help deliver an exceptional Casa Cruz experience, we’d love to meet you.

Full-time management position. This role requires extended periods of standing, frequent stair climbing, and the ability to lift and move items as needed. Additional duties may be assigned based on business needs.