Shopkeep - Highland Park

Who we are

Core Values

Hospitality 

Hospitality is who we are; it's the kindness we extend to each other; it's the friendly and genuine reception of our guests. Hospitality is the excitement & enthusiasm with which we approach our guests, our spaces, each other, and our positions. We expect our team members to execute our concept every day and hold hospitality paramount.

Intention

The best things in life are built and created with intention. Our concept is beautifully designed. When we approach our work with intention and thoughtfulness, it encourages everyone to create an exceptional experience for our guests and for each other.

Respect

Respect is fundamental to who we are. We respect our guests, ourselves, our team, our products, our resources, our peers, our leaders, and our space. We hold ourselves to the highest standards of integrity and moral principles.

Teamwork 

We value our commitment to working with and listening to each other as a team; kindness and generosity are an integral part of our professional relationships. Teamwork is essential to provide a great experience to our guests. 

Determination & Readiness

We are determined to make our guests happy and we are ready to pivot and adapt at any time. We are determined to keep our restaurants clean, organized and on a path of improvement.  As a team, we are able to improvise, adapt and overcome any situation for our team and our guests. We have a readiness to satisfy the guests and meet and exceed their expectations.

What you’ll do:

Position Summary:

The Front of House (FOH) Shopkeep at Cookbook Market is a key hospitality position responsible for delivering warm, professional, and detail-oriented service in a fast-paced market setting. The Shopkeep serves as the face of the market, creating a welcoming environment and ensuring guests feel cared for from entry to exit.

The Shopkeep position at COOKBOOK MARKET will be responsible for the following:

• Arrive and leave on time, and clock in/out accordingly
• Dress appropriately every day for work following the Cookbook dress code stated in the employee handbook.
• Follow break policies in effect at this location.
• Providing a friendly and hospitable first impression to all guests. Warmly greet every guest that walks in the door and say goodbye to everyone that leaves. Acknowledging and learning names of regulars, our neighbors and friends of the market.
• Answering the telephone courteously and promptly, and knowing how to guide guests to find the answer/person they need.
• Able to thoughtfully describe all store items and use this knowledge to provide suggestions to guests.
• Display deep understanding of all retail grocery items, produce and merchandise in the store.
• Check out customers at registers and on handheld devices, ensuring that all items have been rung in properly and all items are packed for the customer.
• Suggest additional items to enhance the guest’s experience.
• Assist customers with opening the front door, or with bringing items to their car, when necessary.
• Direct all delivery personnel to the correct drop location and/or connect them with the appropriate staff member.
• Maintain a food log throughout the day to ensure that all foods/temperatures are properly logged.
• Upkeeping and understanding high standards for food quality control to uphold Food Safety Standards
• Ensure the bread, meat, pastry, grocery shelves and fridges are properly stocked and displayed clearly, including slacking, pricing, etc.
• Mastery of meat slicer techniques and safety protocol to prepare sliced meats to order.
• Daily check of deli area and product following procedures and using proper checklists
• Use proper dating and labeling following procedures.
• Good communication with managers on daily needs
• Upkeeping Sanitation and Cleaning standards following procedures and using proper checklists
• Respecting the facility - picking up trash, cleaning up after yourself, taking the initiative to clean and finish your side work, letting managers know if anything is in disrepair.
• Sweeping and mopping floors, helping teammates in the FOH or BOH, being present and aware in order to assist with any spills or special requests.
• Follow and complete a weekly deep cleaning schedule.
• Working with a sense of urgency in a fast-paced environment and work in a timely and efficient manner.
• Maintain a positive, team-oriented, respectful mentality.
• Other duties as assigned.
  
  

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Maintain an up to date California food handlers card certification and anti-harassment certification.
  
  

FLSA Status: Non-Exempt


Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. The noise level in this environment is usually moderate.

Why Join Cookbook Market?

By joining our team, you’ll be part of a passionate, supportive group that’s constantly looking to grow, innovate, and provide the best possible experience for our guests. This role is not just about managing the floor—it’s about being a part of something bigger, contributing to a brand that’s all about warmth, inclusiveness, and the joy of sharing great food and wine.

If you’re excited about becoming a part of the Cookbook Market team and are ready to take on the challenge of a high-volume, hospitality-focused environment, we’d love to meet you!

Apply today and let’s create unforgettable experiences together.