FOH Supervisor - Highland Park

Who we are

Join the team at Cookbook Market, where passion for great food and genuine hospitality come together in a fast-paced, energetic environment! We’re looking for dedicated, team-oriented individuals who thrive in a dynamic setting and take pride in delivering exceptional guest experiences. Whether you’re a seasoned hospitality professional or eager to grow in the industry, we offer a supportive and inclusive workplace with opportunities for career advancement. If you love working with great people, enjoy a lively atmosphere, and want to be part of a team that values quality, teamwork, and community, we’d love to hear from you!

Core Values

Hospitality 

Hospitality is who we are; it's the kindness we extend to each other; it's the friendly and genuine reception of our guests. Hospitality is the excitement & enthusiasm with which we approach our guests, our spaces, each other, and our positions. We expect our team members to execute our concept every day and hold hospitality paramount.

Intention

The best things in life are built and created with intention. Our concept is beautifully designed. When we approach our work with intention and thoughtfulness, it encourages everyone to create an exceptional experience for our guests and for each other.

Respect

Respect is fundamental to who we are. We respect our guests, ourselves, our team, our products, our resources, our peers, our leaders, and our space. We hold ourselves to the highest standards of integrity and moral principles.

Teamwork 

We value our commitment to working with and listening to each other as a team; kindness and generosity are an integral part of our professional relationships. Teamwork is essential to provide a great experience to our guests. 

Determination & Readiness

We are determined to make our guests happy and we are ready to pivot and adapt at any time. We are determined to keep our restaurants clean, organized and on a path of improvement.  As a team, we are able to improvise, adapt and overcome any situation for our team and our guests. We have a readiness to satisfy the guests and meet and exceed their expectations.


What you’ll do:
The Front of House Supervisor is a working leadership position responsible for delivering exceptional hospitality while supporting the daily execution of front-of-house operations. This role works alongside the FOH team while serving as a resource for staff, maintaining service and product standards, supporting administrative operations, and helping foster a culture rooted in Cookbook's Core Values.

The FOH Supervisor will be responsible for the following:

• Arrive and leave on time, and clock in/out accordingly
• Dress appropriately every day for work.
• Lead the floor during service while actively working alongside the team.
• Ensure consistent execution of Cookbook's hospitality and service standards.
• Support the team in creating warm, knowledgeable, and personalized guest experiences.
• Resolve guest concerns professionally and communicate recurring feedback to management.
• Maintain an organized, clean, and guest-ready market throughout every shift.
• Uphold quality standards across produce, retail products, prepared foods, and merchandising.
• Oversee and ensure all opening and closing checklists are done properly.
• Provide real-time coaching and support to Shopkeeps during service.
• Assist with training and continued development of front-of-house team members.
• Help build product knowledge through pre-shifts, tastings, new product introductions, and ongoing education.
• Champion Cookbook's Core Values by reinforcing them through daily leadership, coaching, and recognition.
• Develop a strong understanding of the operational and financial health of the business through Daily Stats, PCL reporting, petty cash reconciliation, invoice processing, and inventory documentation, partnering with the management team to ensure accurate reporting and informed operational decisions.
• Work closely with GM on creating relationships with all guests and providing a welcoming environment through guest interactions at the front door and via e-mail or phone correspondence.
• Assist GM as point of contact for any DD issues.
• Understand and manage labor, OT and break penalties and costs in the market, including receiving product, entering. invoices, overseeing inventories and daily spending.
• Daily pre-shift meetings.
• Monitor completion of opening, closing, food safety, and operational checklists.
• Communicate operational challenges, maintenance needs, and opportunities for improvement.
• Upkeeping and understanding high standards for food quality control to uphold Food Safety Standards.
• Upkeeping Sanitation and Cleaning standards following procedures and using proper checklists.
• Respecting the facility - picking up trash, cleaning up after yourself, taking the initiative to clean, letting appropriate management know if anything is in disrepair.
• Oversee and ensure all opening and closing checklists are done properly.
• Working with a sense of urgency in a fast-paced environment and working in a timely and efficient manner.
• Maintain a positive, team-oriented, respectful mentality.
• Other duties as assigned.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Maintain an up to date California Manager food handlers card certification and anti-harassment certification.
• Flexible schedule and weekend availability. Weekends are non-negotiable.

FLSA Status: Non-Exempt

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Why Join Cookbook Market?

By joining our team, you’ll be part of a passionate, supportive group that’s constantly looking to grow, innovate, and provide the best possible experience for our guests. This role is not just about managing the floor—it’s about being a part of something bigger, contributing to a brand that’s all about warmth, inclusiveness, and the joy of sharing great food and wine.

If you’re excited about becoming a part of the Cookbook Market team and are ready to take on the challenge of a high-volume, hospitality-focused environment, we’d love to meet you!

Apply today and let’s create unforgettable experiences together.