Food Runner

Atlas Ultra Lounge is an upscale nightlife destination focused on elevated hospitality, premium service, high-energy entertainment, and memorable guest experiences.

Our Food Runners are an essential connection between the kitchen and the guest. They help ensure every dish leaves the kitchen promptly, reaches the correct guest, and is delivered according to Atlas standards for accuracy, presentation, temperature, and hospitality.

Please let us know your most relevant experience as well as age. 

The Food Runner is responsible for delivering food from the kitchen to guests quickly, accurately, and professionally while supporting Servers and maintaining smooth communication between Front-of-House and Back-of-House teams.

Food Runners must have strong knowledge of the menu, table and section numbers, food presentation standards, common allergens, and proper food-handling procedures.

This position requires urgency, organization, attention to detail, strong communication, and teamwork in a fast-paced nightlife environment.

• Deliver food from the kitchen to the correct table and guest promptly.
• Verify table numbers, seat positions, and order accuracy before leaving the kitchen.
• Confirm dishes meet Atlas presentation standards before delivery.
• Ensure appropriate sauces, condiments, utensils, and accompaniments are included.
• Announce dishes professionally when placing them in front of guests.
• Maintain strong knowledge of menu items and ingredients.
• Communicate missing, incorrect, or delayed items immediately.
• Assist Servers with food delivery during high-volume periods.
• Monitor the kitchen pass/expo area for completed orders.
• Maintain clean and organized food-running and service areas.
• Return used service items to appropriate areas when needed.
• Assist with table maintenance when appropriate.
• Follow all food safety, sanitation, and allergen procedures.
• Complete assigned opening, running, and closing side work.
• Support the overall guest experience and service team throughout the shift.

Food Runners are one of the final checkpoints before a dish reaches the guest.

Before leaving the kitchen, Food Runners should verify:

• Correct table number
• Correct food items
• Appropriate modifications
• Required sauces and condiments
• Proper garnishes
• Clean plate presentation
• Appropriate food temperature
• Complete order whenever possible

If something appears incorrect, incomplete, or below Atlas standards, the Food Runner should communicate with the kitchen or manager before delivering it to the guest.

Never knowingly deliver an incorrect or poorly presented dish simply to clear the kitchen window.

Food Runners are expected to maintain working knowledge of the Atlas food menu.

This includes:

• Menu item names
• Basic ingredients
• Side items
• Sauces
• Garnishes
• Common modifications
• Common food allergens
• Proper presentation
• Table and section numbers

Food Runners should be able to confidently identify every dish they are delivering.

If a guest asks a question the Food Runner cannot confidently answer, they should inform the guest that they will get the Server or a manager rather than guessing.

Food allergies and dietary restrictions must be treated seriously.

Food Runners must:

• Pay close attention to allergy notifications.
• Never assume an ingredient is safe for a guest.
• Never make unauthorized substitutions.
• Avoid unnecessary contact with food.
• Follow proper handwashing and sanitation procedures.
• Handle plates by appropriate surfaces.
• Immediately communicate suspected cross-contact or order concerns.
• Notify a manager when an allergy-related question cannot be confidently answered.
• Follow all Atlas food safety procedures.

During peak nightlife hours, Food Runners may be responsible for delivering multiple orders throughout the venue.

Food Runners are expected to:

• Remain aware of food waiting in the kitchen window.
• Prioritize food that is ready for immediate delivery.
• Move with urgency.
• Know table locations before leaving the kitchen.
• Consolidate trips when safe and appropriate.
• Communicate with other Food Runners.
• Avoid allowing completed food to sit unnecessarily.
• Notify management of significant kitchen delays.
• Keep the expo and food-running areas organized.
• Remain calm and focused during high-volume periods.

Hot food should arrive hot, cold food should arrive cold, and every dish should reach the correct guest.

Although Food Runners may have shorter interactions with guests than Servers, every interaction should reflect Atlas hospitality.

Food Runners are expected to:

• Approach tables professionally.
• Announce dishes clearly.
• Place food carefully in front of the appropriate guest.
• Avoid reaching unnecessarily across guests.
• Respond politely when guests ask for assistance.
• Communicate additional guest requests to the Server.
• Never ignore a guest asking for help.
• Maintain professional body language.
• Avoid interrupting conversations unnecessarily.
• Represent Atlas professionally during every interaction.

Food Runners are an important communication link between the kitchen and service team.

Food Runners should communicate:

• Missing food items
• Incorrect dishes
• Guest modifications
• Allergy concerns
• Delayed tickets
• Presentation issues
• Missing sauces or sides
• Guest requests
• Food returned by guests

Clear communication helps prevent small mistakes from becoming larger guest-service issues.

Food Runners must quickly learn the Atlas floor plan.

This includes:

• Table numbers
• VIP sections
• Server sections
• Main service areas
• Kitchen and expo locations
• Service stations
• Appropriate routes through the venue

Food Runners should not wander through the venue searching for a table while carrying food.

Atlas Food Runners work closely with:

• Servers
• Bussers
• Kitchen staff
• Bartenders
• Barbacks
• Hosts
• Bottle Service staff
• Management
• Other Food Runners

Food Runners are expected to:

• Communicate professionally with all departments.
• Assist other Food Runners when needed.
• Help Servers deliver food during high-volume periods.
• Communicate table needs to Bussers.
• Follow kitchen and management direction.
• Help maintain clean service areas.
• Complete assigned side work.
• Support other areas when directed.
• Avoid standing idle when food or service tasks require attention.

At Atlas, food running is a team responsibility, and the guest should never feel the separation between departments.

Food Runners help maintain clean and organized service areas throughout the shift.

Responsibilities may include:

• Maintain a clean expo area.
• Keep food trays clean and organized.
• Restock appropriate service supplies.
• Keep service pathways clear.
• Immediately communicate spills.
• Remove unnecessary dishes or service items when appropriate.
• Maintain clean and sanitary food-contact areas.
• Complete assigned opening and closing cleaning duties.

Atlas Ultra Lounge is an upscale nightlife environment, and Food Runners are expected to maintain a polished appearance.

Employees must:

• Arrive in the complete approved uniform.
• Maintain excellent personal hygiene and grooming.
• Follow all Atlas appearance standards.
• Maintain professional body language.
• Avoid personal phone use while actively working unless authorized.
• Keep personal belongings away from service areas.
• Avoid eating in guest-facing areas.
• Maintain appropriate conversations around guests.
• Represent Atlas professionally throughout the shift.

Opening duties may include:

• Attend pre-shift meetings.
• Review menu specials and unavailable items.
• Review table and section assignments.
• Review large parties and VIP reservations.
• Prepare the expo and food-running areas.
• Stock trays, napkins, utensils, condiments, and other supplies.
• Confirm food-running pathways are clean and clear.
• Review menu changes or new dishes.

Closing duties may include:

• Clean and organize the expo area.
• Clean and properly store food trays.
• Restock service supplies.
• Remove trash and unnecessary items.
• Return equipment to designated locations.
• Assist with final service-area cleanup.
• Complete assigned side work.
• Communicate unresolved service or equipment issues.
• Receive management approval before leaving.

The ideal Atlas Ultra Lounge Food Runner is:

• Fast and efficient
• Highly organized
• Detail-oriented
• Dependable and punctual
• Comfortable working under pressure
• Able to memorize table numbers and menu items
• Professional around guests
• Team-oriented
• Able to communicate clearly
• Willing to take initiative
• Safety-conscious
• Comfortable carrying multiple plates or trays
• Able to follow instructions
• Coachable
• Comfortable working late-night hours
• Able to remain productive without constant supervision

• Previous Food Runner, Server Assistant, restaurant, lounge, nightclub, or hospitality experience preferred but not required.
• High-volume restaurant or nightlife experience is a plus.
• Ability to learn menu items and table numbers quickly.
• Strong communication skills.
• Basic understanding of food safety and allergen awareness.
• Must possess or obtain any required food-handler certification.
• Ability to safely carry multiple plates, trays, and service items.
• Must be available to work nights, late nights, weekends, holidays, and special events.