Busser

Atlas Ultra Lounge is an upscale nightlife destination focused on elevated hospitality, premium service, high-energy entertainment, and memorable guest experiences.

Our Bussers are an essential part of keeping the venue clean, organized, polished, and operating efficiently throughout the night. They work closely with Servers, Bottle Service staff, Bartenders, Barbacks, Hosts, Security, and management to maintain the elevated environment our guests expect.

Please let us know your most relevant work experience as well as age. 

The Busser is responsible for maintaining the cleanliness, organization, and presentation of guest areas while providing continuous support to the service team.

Primary responsibilities include clearing glassware and used service items, maintaining tables and VIP sections, assisting with table resets, removing trash and debris, restocking service stations, responding to spills, and helping Servers maintain clean and presentable sections throughout the night.

This is a fast-paced, physically active position that requires urgency, awareness, teamwork, and attention to detail.

The ideal candidate is hardworking, dependable, observant, energetic, and willing to take initiative without waiting to be told what needs to be done.

• Clear used glassware, bottles, napkins, plates, and other service items promptly.
• Maintain clean and organized tables, booths, VIP sections, and guest areas.
• Reset tables and sections according to Atlas standards.
• Assist Servers and Bottle Service staff with maintaining their assigned sections.
• Remove empty bottles and unnecessary glassware throughout service.
• Transport dirty glassware safely to designated cleaning areas.
• Keep service stations stocked with necessary supplies.
• Restock napkins, straws, glassware, and other service items as assigned.
• Remove trash before containers become full.
• Immediately clean or communicate spills and safety hazards.
• Maintain clean floors and walkways.
• Assist with opening and closing procedures.
• Support high-volume table turnovers.
• Maintain awareness of guest areas and address cleanliness concerns before they become noticeable.
• Follow all Atlas sanitation, safety, and operational procedures.

Atlas provides premium table and bottle-service experiences, and Bussers play an important role in maintaining those areas.

Bussers are expected to:

• Keep VIP tables clean and organized throughout the guest experience.
• Remove empty or unnecessary glassware promptly.
• Remove empty bottles according to company procedures.
• Keep ice buckets and surrounding areas clean.
• Remove used napkins, straws, and other debris.
• Assist with table resets between parties.
• Ensure couches, chairs, tables, and surrounding areas remain presentable.
• Assist Bottle Service Servers with approved service-support tasks.
• Communicate with Servers before removing items when it is unclear whether guests are finished.
• Never remove bottles, personal belongings, or other items from a table unless authorized.

VIP tables should remain polished throughout the experience—not only when guests first arrive.

Atlas can become extremely busy during peak nightlife hours.

During high-volume periods, Bussers are expected to:

• Continuously move through assigned areas.
• Identify tables that require immediate attention.
• Remove empty glassware before it accumulates.
• Keep walkways clear.
• Respond quickly to spills.
• Prioritize guest-facing cleanliness.
• Assist overloaded Servers when appropriate.
• Maintain stocked service stations.
• Communicate with management regarding areas requiring additional attention.
• Work efficiently without disrupting the guest experience.

Speed matters, but safety and professionalism should never be sacrificed for speed.

Nightlife environments require extra attention when handling glassware and bottles.

Bussers must:

• Carry glassware safely.
• Never overload bus tubs or trays.
• Immediately report broken glass.
• Follow established broken-glass cleanup procedures.
• Never place broken glass directly into standard trash containers unless company procedures specifically permit it.
• Keep glassware away from unsafe areas.
• Remove empty bottles according to Atlas procedures.
• Report unusual bottle waste or breakage to management.
• Handle premium bottles carefully.

Bussers help protect the overall appearance of Atlas throughout the night.

Responsibilities may include:

• Wiping and sanitizing tables.
• Cleaning booths and seating areas.
• Maintaining clean floors.
• Removing trash and debris.
• Maintaining organized service stations.
• Cleaning spills immediately.
• Keeping hallways and walkways free of hazards.
• Assisting with restroom checks when assigned.
• Maintaining entrance, lounge, or common areas when directed.
• Completing assigned opening and closing cleaning responsibilities.

Atlas should remain guest-ready throughout the entire night, regardless of volume.

Although Bussers primarily provide service support, every Atlas employee contributes to the guest experience.

Bussers are expected to:

• Acknowledge guests professionally.
• Respond politely when approached.
• Never ignore a guest requesting assistance.
• Communicate requests to the appropriate Server or manager.
• Avoid interrupting guests unnecessarily while clearing tables.
• Maintain professional body language.
• Work discreetly around VIP guests.
• Respect guest personal space and belongings.
• Maintain a positive and helpful attitude.

Atlas Bussers work closely with:

• Cocktail Servers
• Bottle Service Servers
• Bartenders
• Barbacks
• Hosts
• Security
• Management
• Other Bussers

Bussers are expected to:

• Communicate continuously with Servers.
• Assist fellow Bussers when needed.
• Coordinate with Barbacks regarding glassware and waste.
• Notify Security or management of safety concerns.
• Support high-volume areas when directed.
• Complete all assigned side work.
• Follow management direction.
• Maintain respectful communication with all departments.
• Avoid standing idle when work needs to be completed.

At Atlas, "that's not my section" is not an acceptable reason to ignore something that impacts the guest experience or venue safety.

Because Atlas operates in a high-volume nightlife environment, Bussers must maintain strong awareness of their surroundings.

Bussers are expected to immediately communicate:

• Broken glass
• Wet or slippery floors
• Blocked walkways
• Damaged furniture
• Aggressive or concerning guest behavior
• Guests who appear ill or require assistance
• Unsafe crowding
• Other potential hazards

Bussers should never physically intervene in Security matters. Security or management should be notified immediately.

Bussers are expected to maintain a polished and professional appearance consistent with Atlas standards.

Employees must:

• Arrive in the complete approved uniform.
• Maintain excellent personal hygiene and grooming.
• Follow Atlas appearance standards.
• Avoid personal phone use while actively working unless authorized.
• Maintain professional body language.
• Avoid eating or drinking in guest-facing areas.
• Maintain appropriate conversations around guests.
• Represent Atlas professionally throughout the shift.

Opening duties may include:

• Prepare and organize service stations.
• Stock glassware and service supplies.
• Inspect tables and VIP sections.
• Ensure seating areas are clean.
• Prepare bus tubs and cleaning supplies.
• Verify trash containers are properly prepared.
• Ensure walkways are clean and clear.
• Participate in pre-shift meetings.
• Review assigned sections and responsibilities.

Closing duties may include:

• Clear remaining tables and sections.
• Remove glassware and bottles.
• Clean and sanitize tables.
• Clean booths and seating.
• Remove trash.
• Organize service stations.
• Sweep and clean assigned areas.
• Return supplies to designated storage locations.
• Assist with final venue cleanup.
• Complete assigned side work.
• Receive management approval before leaving.