Server

Atlas Ultra Lounge is an upscale nightlife destination focused on elevated hospitality, premium service, high-energy entertainment, and memorable guest experiences.

Our Servers are a direct representation of the Atlas brand. They are responsible for creating an elevated experience through hospitality, personality, professionalism, speed, accuracy, and salesmanship while maintaining the high standards expected in an upscale nightlife environment.

Please let us know your most relevant work experience as well as age. 

The Server is responsible for providing attentive, efficient, and professional food and beverage service to guests throughout Atlas Ultra Lounge.

Servers are expected to greet guests, explain menu offerings, take and accurately enter orders, deliver beverages and food, maintain tables and sections, process payments, maximize sales opportunities, and ensure guests receive exceptional service throughout their visit.

This position requires someone who is confident, polished, personable, sales-driven, and comfortable managing multiple guests and tables in a fast-paced, high-volume nightlife environment.

The ideal candidate understands how to provide attentive service without being intrusive and how to create memorable guest experiences that encourage guests to stay longer, spend more, and return to Atlas.

• Greet and acknowledge guests promptly and professionally.
• Introduce yourself and establish a welcoming presence at each table.
• Maintain strong knowledge of all food, cocktail, wine, champagne, beer, spirit, and specialty beverage offerings.
• Explain menu items and confidently answer guest questions.
• Provide recommendations based on guest preferences.
• Take accurate food and beverage orders.
• Enter all orders promptly and correctly into the POS system.
• Deliver food and beverages according to Atlas service standards.
• Check on guests throughout their experience.
• Anticipate guest needs before being asked.
• Maintain clean and organized tables and sections.
• Communicate with Bussers regarding table maintenance.
• Communicate with Bartenders regarding beverage orders.
• Process cash, credit card, and other approved payments accurately.
• Maintain accurate guest tabs.
• Handle guest concerns professionally.
• Immediately involve management when necessary.
• Complete all assigned opening, running, and closing side work.

Servers are expected to actively contribute to the financial success of Atlas Ultra Lounge.

This includes:

• Recommend premium spirits and upgrades.
• Promote signature cocktails.
• Suggest champagne and wine selections.
• Recommend additional rounds when appropriate.
• Promote food offerings and add-ons.
• Inform guests of relevant specials or featured products.
• Identify opportunities to increase check averages.
• Understand premium product offerings and pricing.
• Make recommendations based on guest preferences and group size.

Upselling should feel confident, knowledgeable, and natural rather than aggressive.

Our goal is to enhance the guest experience while maximizing appropriate sales opportunities.

Every interaction should reflect the elevated level of hospitality expected at Atlas.

Servers are expected to:

• Make eye contact and acknowledge guests.
• Maintain positive and confident body language.
• Be attentive without hovering.
• Maintain awareness of drink levels and guest needs.
• Respond to requests promptly.
• Keep guests informed when orders are delayed.
• Maintain professional boundaries.
• Handle complaints calmly.
• Never argue with guests.
• Involve management when a situation cannot be resolved appropriately.
• Thank guests for choosing Atlas.

Guests should never have to repeatedly search for their Server.

Servers are responsible for taking ownership of their assigned sections.

This includes:

• Know every table in your section.
• Know which guests have open tabs.
• Monitor beverage levels.
• Monitor food and drink orders.
• Maintain clean tables.
• Remove unnecessary items with Busser support.
• Ensure guests receive orders accurately.
• Monitor guest satisfaction.
• Keep walkways around the section clear.
• Communicate with management when leaving the section.
• Never abandon an assigned section without appropriate coverage.

Servers should know what is happening at every table they are responsible for.

Atlas operates in a fast-paced environment where Servers may manage multiple tables simultaneously.

During high-volume periods, Servers are expected to:

• Remain organized and composed.
• Prioritize guest needs appropriately.
• Enter orders immediately.
• Consolidate trips when possible.
• Monitor beverage ticket times.
• Communicate delays to guests.
• Work closely with Bussers and Barbacks.
• Maintain table cleanliness.
• Continue checking on guests after initial orders are delivered.
• Ask for management assistance before becoming overwhelmed.

High volume should increase urgency—not decrease hospitality.

Servers are expected to maintain strong knowledge of Atlas offerings, including:

• Signature cocktails
• Classic cocktails
• Premium spirits
• Champagne
• Wine
• Beer
• Specialty beverages
• Food menu items
• Ingredients
• Available modifications
• Common allergens
• Current specials
• Pricing

Servers should complete required menu training and demonstrate sufficient product knowledge before working independently.

Responsible alcohol service is a responsibility shared by the entire Atlas team.

Servers must:

• Follow all applicable alcohol-service laws and Atlas policies.
• Verify identification when required.
• Never knowingly serve an underage guest.
• Monitor guest alcohol consumption.
• Recognize signs of intoxication.
• Communicate concerns to Bartenders and management.
• Immediately involve management or Security when a guest becomes overly intoxicated, aggressive, or disruptive.
• Never provide unauthorized complimentary alcohol.
• Never consume alcohol while working.

Servers are responsible for accurate transactions throughout the shift.

Responsibilities include:

• Enter all items into the POS system.
• Maintain accurate guest tabs.
• Confirm orders before submitting them.
• Process cash and card transactions accurately.
• Follow procedures for splitting checks.
• Never provide unauthorized discounts or complimentary items.
• Obtain management approval for required voids, discounts, or comps.
• Protect guest payment information.
• Immediately report payment discrepancies.
• Complete required checkout procedures before leaving.

Every item served must be properly accounted for.

Servers share responsibility for maintaining Atlas's elevated appearance.

Servers are expected to:

• Keep tables organized.
• Remove unnecessary glassware and trash.
• Work with Bussers to maintain assigned sections.
• Immediately communicate spills.
• Maintain clean menus and service materials.
• Keep service stations organized.
• Maintain clear walkways.
• Ensure guest-facing areas remain presentable.
• Never walk past obvious trash, spills, or service issues without addressing or communicating them.

Atlas Servers work closely with:

• Bartenders
• Barbacks
• Bussers
• Hosts
• Bottle Service Servers
• VIP Hosts
• Security
• Management
• Kitchen staff when applicable

Servers are expected to:

• Communicate professionally with all departments.
• Assist teammates when possible.
• Respect assigned sections.
• Avoid arguing with coworkers in guest-facing areas.
• Follow management direction.
• Communicate guest concerns immediately.
• Support high-volume areas when directed.
• Complete all assigned side work.

At Atlas, the guest sees one team, and every employee contributes to the overall experience.

Servers should maintain awareness of their surroundings throughout the night.

Immediately notify management or Security regarding:

• Intoxicated guests
• Aggressive or disruptive behavior
• Unwanted guest interactions
• Broken glass
• Wet or slippery floors
• Blocked walkways
• Damaged furniture
• Suspicious activity
• Medical concerns
• Any situation that may create a safety issue

Servers should never physically intervene in a Security situation.

Atlas Ultra Lounge is an upscale nightlife environment, and Servers are expected to maintain a polished appearance.

Servers must:

• Arrive in the complete approved uniform.
• Maintain excellent personal hygiene and grooming.
• Follow all Atlas appearance standards.
• Maintain confident and professional body language.
• Avoid personal phone use while actively working unless authorized.
• Keep personal belongings away from guest-facing areas.
• Avoid eating in guest-facing service areas.
• Maintain appropriate conversations around guests.
• Represent Atlas professionally throughout the entire shift.

Opening duties may include:

• Attend pre-shift meetings.
• Review reservations, events, and expected volume.
• Review specials and unavailable items.
• Prepare assigned sections.
• Stock service stations.
• Confirm POS equipment is operational.
• Review menu or promotional changes.
• Ensure tables and seating areas meet Atlas presentation standards.
• Confirm necessary supplies are available before doors open.

Closing duties may include:

• Close all guest tabs.
• Complete required checkout procedures.
• Clean and organize assigned sections.
• Complete assigned side work.
• Restock service stations.
• Remove unnecessary service items.
• Communicate unresolved guest or payment concerns.
• Submit required cash or payment documentation.
• Receive management approval before leaving.