Service Assistant

Atlas Ultra Lounge is an upscale nightlife destination focused on elevated hospitality, premium service, high-energy entertainment, and memorable guest experiences.

Our Hookah Attendants are responsible for providing professional and attentive hookah service while maintaining the elevated presentation, cleanliness, safety, and hospitality standards expected at Atlas.

This position combines guest service, salesmanship, product knowledge, attention to detail, and safety awareness in a fast-paced nightlife environment.

Please let us know your most relevant work experience as well as age. 

The Hookah Attendant is responsible for preparing, delivering, maintaining, and properly breaking down hookahs while providing attentive service to guests throughout their experience.

Hookah Attendants must maintain strong knowledge of available flavors, approved combinations, pricing, and service procedures while helping guests select options that fit their preferences.

Because this position involves hot coals and equipment in a crowded nightlife environment, safety and proper handling procedures are critical responsibilities of this role.

The ideal candidate is personable, polished, sales-driven, highly attentive, organized, and comfortable working in a high-volume lounge environment.

• Greet and acknowledge guests professionally.
• Explain available hookah flavors, combinations, pricing, and service options.
• Make knowledgeable recommendations based on guest preferences.
• Accurately record and communicate hookah orders according to Atlas procedures.
• Prepare hookahs according to established recipes, portions, and presentation standards.
• Safely prepare and handle charcoal using approved equipment and procedures.
• Deliver hookahs safely to designated guest tables.
• Properly position hookahs to minimize the risk of tipping or guest contact with hot components.
• Regularly check on guests throughout their hookah experience.
• Rotate, replace, or adjust coals when necessary.
• Monitor hookah performance and address quality concerns promptly.
• Remove completed hookahs safely and promptly.
• Properly clean, sanitize, and reset equipment between uses.
• Maintain clean and organized hookah preparation and storage areas.
• Monitor inventory and communicate shortages to management.
• Follow all Atlas safety, sanitation, age-verification, and operational procedures.
• Complete assigned opening, running, and closing responsibilities.

Consistency is essential to the Atlas hookah experience.

Hookah Attendants are expected to:

• Follow established preparation procedures.
• Use approved portions of product.
• Prepare bowls consistently.
• Properly assemble hookah equipment.
• Check hoses, bases, bowls, and connections before service.
• Ensure equipment is clean before each use.
• Properly manage heat and charcoal.
• Maintain consistent product quality.
• Replace defective or damaged equipment immediately.
• Never use equipment that may create a safety concern.
• Follow all sanitation requirements for reusable components.

Every hookah delivered to a guest should meet Atlas standards for quality, presentation, cleanliness, and safety.

Service does not end when the hookah reaches the table.

Hookah Attendants are expected to:

• Check on guests regularly.
• Monitor coal levels.
• Replace or rotate coals when appropriate.
• Address harshness, airflow, or other service-quality concerns.
• Provide additional approved service items when needed.
• Maintain awareness of how long each hookah has been in service.
• Remove completed or unused hookahs promptly.
• Communicate with guests professionally throughout the experience.
• Keep the surrounding table area clean and organized.

Guests should not have to repeatedly search for their Hookah Attendant when service is needed.

Hookah Attendants should maintain strong knowledge of the Atlas hookah menu and confidently guide guests through their options.

Responsibilities include:

• Know all available flavors.
• Understand recommended flavor combinations.
• Explain differences between available options.
• Understand pricing and approved upgrades.
• Recommend premium options when applicable.
• Suggest additional hookahs when appropriate for larger groups.
• Inform guests of relevant specials or featured offerings when applicable.
• Never provide unauthorized discounts or complimentary products.

Upselling should enhance the guest's experience while supporting the financial performance of the venue.

Safety is one of the most important responsibilities of the Hookah Attendant position.

Hookah Attendants must:

• Follow all approved procedures for lighting, transporting, placing, adjusting, and disposing of charcoal.
• Use designated tools when handling hot coals.
• Never handle hot charcoal with bare hands.
• Never leave hot charcoal unattended in unauthorized areas.
• Transport coals only using approved equipment.
• Maintain awareness of guests, employees, clothing, furniture, and other obstacles when transporting hot materials.
• Never place charcoal directly on tables, furniture, floors, or other unapproved surfaces.
• Dispose of used charcoal only in designated containers.
• Immediately respond to dropped charcoal or related hazards.
• Immediately notify management of burns, injuries, damaged equipment, or other safety incidents.
• Maintain clear and safe hookah preparation areas.

Hot coals must be treated as a serious safety responsibility at all times.

Hookah Attendants must follow all applicable laws, regulations, and Atlas policies related to hookah and tobacco/nicotine service.

Responsibilities include:

• Follow all applicable age requirements.
• Verify identification according to company procedures when required.
• Never provide restricted products to anyone who does not meet applicable legal requirements.
• Follow all venue policies regarding where hookah may be used.
• Follow management instructions regarding service restrictions.
• Immediately report suspected policy violations.
• Complete any required training or certifications.

Hookah Attendants are responsible for protecting company products and equipment.

This includes:

• Follow established portion standards.
• Minimize unnecessary product waste.
• Maintain organized flavor inventory.
• Properly store hookah products and supplies.
• Monitor charcoal usage.
• Report damaged or broken equipment.
• Never provide unauthorized complimentary hookahs or products.
• Participate in inventory counts when assigned.
• Communicate low inventory before products run out.
• Keep hookah equipment accounted for throughout the shift.
• Report missing equipment or unusual product discrepancies immediately.

Hookah equipment must be properly cleaned and maintained according to company procedures and applicable requirements.

Responsibilities include:

• Clean and sanitize reusable equipment between guests as required.
• Maintain clean hoses and approved mouthpiece procedures.
• Clean hookah bases thoroughly.
• Maintain clean bowls and equipment.
• Dispose of single-use items appropriately.
• Maintain a clean preparation area.
• Keep storage areas organized.
• Properly dispose of used charcoal.
• Maintain clean tools and preparation surfaces.
• Follow established opening and closing cleaning procedures.

Guests should never receive visibly dirty, damaged, or improperly maintained equipment.

During peak hours, Hookah Attendants may be responsible for multiple active hookahs simultaneously.

Attendants must:

• Maintain awareness of every active hookah assigned to them.
• Prioritize coal changes and guest requests appropriately.
• Communicate estimated preparation times when necessary.
• Maintain organization when multiple orders are received.
• Avoid sacrificing safety for speed.
• Communicate with management when service volume exceeds capacity.
• Work collaboratively with other Hookah Attendants.
• Maintain clean preparation areas throughout service.
• Continue monitoring existing guests while preparing new orders.

High volume should increase organization and urgency—not reduce safety or quality.

Hookah Attendants work closely with:

• Servers
• Bottle Service Servers
• Bussers
• Bartenders
• Barbacks
• Hosts
• Security
• Management
• Other Hookah Attendants

Hookah Attendants are expected to:

• Communicate when delivering hookahs to occupied tables.
• Coordinate with Servers regarding guest requests.
• Work with Bussers to maintain clean table areas.
• Communicate safety concerns to Security or management immediately.
• Support fellow Hookah Attendants during high-volume periods.
• Follow management direction.
• Maintain respectful communication with all departments.
• Complete all assigned side work.

Hookah Attendants must continuously monitor the environment for potential safety concerns.

Immediately notify management or Security regarding:

• Dropped or improperly handled charcoal
• Unstable or damaged hookahs
• Broken glass
• Burns or injuries
• Guests improperly handling equipment
• Hookahs placed in unsafe locations
• Intoxicated guests creating a safety concern
• Blocked walkways
• Damaged furniture caused by hookah equipment
• Any situation that could create a fire or injury risk

Hookah Attendants should never ignore a potential safety issue.

Hookah Attendants are expected to maintain the polished appearance associated with Atlas Ultra Lounge.

Employees must:

• Arrive in the complete approved uniform.
• Maintain excellent personal hygiene and grooming.
• Follow all Atlas appearance standards.
• Maintain professional body language.
• Avoid personal phone use while actively working unless authorized.
• Keep personal items away from guest-facing areas.
• Maintain appropriate conversations around guests.
• Maintain professional boundaries with guests.
• Represent Atlas professionally throughout the shift.

Opening duties may include:

• Inspect and organize hookah equipment.
• Prepare hookah stations.
• Verify adequate inventory.
• Organize flavors and supplies.
• Prepare approved charcoal equipment.
• Inspect hoses, bases, bowls, and tools.
• Ensure cleaning and sanitation supplies are available.
• Confirm designated charcoal disposal containers are ready.
• Review specials, unavailable products, and operational updates.
• Attend pre-shift meetings.

Closing duties may include:

• Retrieve all remaining hookahs from guest areas.
• Confirm all equipment is accounted for.
• Properly extinguish and dispose of charcoal.
• Clean and sanitize equipment.
• Clean preparation stations.
• Organize products and supplies.
• Properly store inventory.
• Dispose of trash and single-use items.
• Report broken or missing equipment.
• Complete assigned inventory procedures.
• Complete all assigned side work.
• Receive management approval before leaving.