Host / Reservationist

Atlas Ultra Lounge is an upscale nightlife destination focused on elevated hospitality, premium service, high-energy entertainment, and memorable guest experiences.

Our Hosts are the first and last impression of Atlas. From greeting guests at the door to managing reservations, VIP arrivals, and seating, the Host sets the tone for the level of service guests should expect throughout the evening.

We are looking for polished, personable, organized, and confident individuals who understand that exceptional nightlife hospitality begins before a guest ever reaches their table.

Please let us know your most relevant work experience as well as age. 

The Host is responsible for welcoming guests, managing reservations and guest lists, coordinating seating, assisting with VIP and table-service arrivals, communicating with management and Security, and maintaining an organized and professional entrance experience.

The Host must be able to remain composed in a fast-paced, high-volume nightlife environment while managing multiple guests, reservations, requests, and priorities simultaneously.

This position requires excellent communication, professionalism, attention to detail, and the ability to confidently interact with a wide range of guests.

• Greet and acknowledge every arriving guest promptly and professionally.
• Create a welcoming and elevated first impression.
• Manage reservations, guest lists, and walk-in guests.
• Confirm guest names, party sizes, and reservation details.
• Coordinate table and VIP reservations with management and service teams.
• Escort guests to their designated tables or areas when assigned.
• Maintain accurate awareness of available and occupied tables.
• Communicate guest arrivals to Servers, Bottle Service staff, VIP Hosts, and management.
• Assist with managing lines and guest flow at the entrance.
• Provide accurate information regarding reservations, tables, venue policies, hours, and events.
• Answer phones or respond to reservation inquiries when assigned.
• Maintain an organized and professional host stand.
• Communicate special requests and celebrations to appropriate team members.
• Immediately notify management of reservation conflicts or guest concerns.
• Work closely with Security to maintain an organized entrance.
• Thank and acknowledge guests as they leave the venue.

Accuracy is extremely important when managing Atlas reservations and guest lists.

Hosts are responsible for:

• Review reservations before opening.
• Understand table assignments and reservation notes.
• Confirm reservation names and party sizes.
• Check guests in accurately.
• Maintain accurate reservation statuses.
• Communicate late arrivals and no-shows to management.
• Never change table assignments without authorization.
• Never promise upgrades, complimentary items, or specific tables without approval.
• Immediately communicate duplicate reservations or reservation discrepancies.
• Maintain discretion regarding VIP guests and reservations.
• Protect guest contact and reservation information.

Atlas Ultra Lounge provides premium table and bottle-service experiences.

Hosts may be responsible for:

• Recognizing scheduled VIP and table reservations.
• Confirming reservation information upon arrival.
• Communicating VIP arrivals to the appropriate team member.
• Coordinating with Bottle Service Servers and VIP Hosts.
• Escorting guests to their designated tables.
• Communicating special occasions such as birthdays and celebrations.
• Ensuring the correct party is seated at the correct table.
• Maintaining professionalism and discretion with high-profile or VIP guests.
• Immediately involving management when a guest requests a table change, upgrade, or accommodation outside the original reservation.

The entrance is one of the first areas where guests form an opinion of Atlas.

Hosts are expected to:

• Maintain an organized entrance area.
• Clearly communicate with waiting guests.
• Provide accurate information without making unauthorized promises.
• Help maintain an orderly line.
• Work collaboratively with Security.
• Keep entrances and walkways clear.
• Remain calm when guests become impatient.
• Never argue with guests.
• Immediately involve management or Security when a situation becomes confrontational.
• Maintain professionalism regardless of a guest's attitude.

Every guest should feel acknowledged when arriving at Atlas.

Hosts are expected to:

• Make eye contact and greet guests.
• Maintain confident and welcoming body language.
• Speak clearly and professionally.
• Avoid appearing distracted or disengaged.
• Never allow personal conversations to interfere with guest service.
• Handle guest questions patiently.
• Recognize birthdays and special occasions when noted.
• Direct guests to appropriate areas of the venue.
• Maintain awareness of guests who appear confused or need assistance.
• Thank guests when they leave.

Even when the venue is busy, guests should never feel ignored.

Hosts and Security must maintain strong communication throughout the night.

Hosts should communicate regarding:

• Guest flow
• Reservation verification
• VIP arrivals
• Line concerns
• Guest disputes
• Intoxicated guests
• Unauthorized access attempts
• Safety concerns
• Guests requiring management assistance

Hosts should never physically intervene in a security situation. Security and management should be notified immediately.

Atlas Hosts work closely with:

• Security
• Management
• VIP Hosts
• Bottle Service Servers
• Cocktail Servers
• Bartenders
• Barbacks
• Other Hosts

Hosts are expected to:

• Communicate reservation updates promptly.
• Notify Servers when their tables arrive.
• Maintain accurate table information.
• Support fellow Hosts during high-volume periods.
• Follow management direction regarding seating.
• Maintain respectful communication with all departments.
• Avoid disagreements in guest-facing areas.
• Assist with maintaining the appearance of the entrance and host area.
• Complete all assigned opening and closing duties.

At Atlas, guests should experience one coordinated team.

As one of the first representatives guests encounter, Hosts are expected to maintain an elevated and polished appearance.

Hosts must:

• Arrive in the complete approved uniform.
• Maintain excellent personal hygiene and grooming.
• Follow all Atlas appearance standards.
• Maintain professional posture and body language.
• Avoid personal phone use while actively working unless authorized.
• Keep personal items away from guest-facing areas.
• Maintain appropriate conversations at the host stand.
• Never discuss confidential guest or company information publicly.
• Represent Atlas professionally throughout the shift.

Opening duties may include:

• Arrive on time and fully prepared.
• Review reservations and guest lists.
• Review table assignments.
• Review VIP notes and special requests.
• Understand scheduled events or promotions.
• Confirm communication procedures with management and Security.
• Ensure the host stand is clean and organized.
• Ensure required reservation devices or materials are ready.
• Participate in pre-shift meetings.

Closing duties may include:

• Update final reservation statuses.
• Organize the host stand.
• Return equipment and materials to designated locations.
• Clean the host and entrance areas.
• Communicate unresolved guest or reservation issues to management.
• Complete assigned closing side work.
• Ensure confidential guest information is properly secured or disposed of according to company procedures.
• Receive management approval before leaving.