Service Manager

EAT WELL HOSPITALITY

Service Manager

Asador Bastian  |  Cook County, Illinois  |  Salary

ABOUT EAT WELL HOSPITALITY

Eat Well Hospitality is the team behind Asador Bastian — concepts built on honest cooking, genuine hospitality, and a commitment to doing things the right way. We believe great experiences start with great people, and we invest in our team's growth, development, and wellbeing.

THE OPPORTUNITY

Asador Bastian is looking for a Service Manager who leads with warmth, commands the floor with confidence, and holds service to the highest standard. This is a guest-facing leadership role at one of Chicago's standout dining destinations. You'll be shaping the service model, coaching the team in real time, and creating memorable experiences every shift.

WHAT YOU'LL DO

Lead Service

• Own the floor during service — set the tone, coach in real time, and protect the guest experience.
• Lead daily pre-shifts and review VIPs, reservations, and special requests.
• Coach Captains and Backwaiters on timing, technique, and hospitality standards.

Manage the Team

• Oversee training and development of hourly FOH employees.
• Provide feedback for performance reviews and support employee growth.
• Participate in weekly management meetings.

Drive Guest Satisfaction

• Engage with OpenTable/SevenRooms daily to understand the guest list.
• Collect and report guest feedback; drive scores of 4.8 or higher.
• Build guest notes and preference records for future visits.

WHAT WE'RE LOOKING FOR

• Minimum 3 years of supervisory or restaurant management experience required.
• Deep knowledge of fine dining service standards and hospitality best practices.
• Ability to communicate clearly, both verbally and in writing.
• Proficiency with reservation management platforms (OpenTable, SevenRooms, or similar).
• Ability to work in a standing position for a minimum of 8 hours per day.
• Must have the stamina to work a minimum of 40 hours per week.
• Ability to lift up to 50 lbs and work in a fast-paced environment.

NICE TO HAVE

• Experience in fine dining or polished casual service environments.
• Sommelier knowledge or beverage program experience.
• Background in training program development.
• Some knowledge and skills in coffee service

COMPENSATION & BENEFITS

In compliance with the Illinois Equal Pay Act (amended effective January 1, 2025), Eat Well Hospitality provides the following compensation and benefits information for this position.

Pay Classification

Salary
Range: $65,000 – $80,000 per year  

Overtime (N/A)

Health Insurance

Medical / Dental / Vision — After 90 days of employement 

Paid Time Off

llinois minimum: 40 hrs/yr Paid Leave

Other Benefits

401(k) ( After one year of employment )
Dining Discounts
Bonus / Incentive

HOW TO APPLY

Message on Culinary Agent or email the Managment team ( [email protected], [email protected] and [email protected] )

Eat Well Hospitality is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, order of protection status, citizenship status, source of income, housing status, or any other characteristic protected by the Illinois Human Rights Act, the Cook County Human Rights Ordinance, or any applicable federal, state, or local law.

In accordance with the Americans with Disabilities Act (ADA) and the Illinois Human Rights Act, Eat Well Hospitality is committed to providing reasonable accommodations to qualified applicants with disabilities. If you require an accommodation during the application or interview process, please contact us at [HR Contact / General Manager email].