Retail Supervisor

Neighbors Famous Ice Cream | New York, NY

Neighbors Famous Ice Cream is a family-owned, artisanal ice cream shop by Miro and Shilpa Uskokovic, located in New York City's East Village, right next door to its sister concept, Hani's Bakery + Café. We specialize in small-batch ice cream made from scratch, with a focus on exceptional ingredients, thoughtful flavors, and creative combinations.

We are seeking an experienced, enthusiastic, and detail-oriented Retail Supervisor to join our team. In this role, you will work alongside our ice cream scoopers, support daily service, assist with training and development, maintain exceptional hospitality and operational standards, and help ensure a welcoming and memorable experience for every guest.

This is a hands-on, guest-facing supervisory position, with the majority of working hours spent actively participating in service. You will assist with ice cream scooping, preparing sundaes, milkshakes, and other desserts, handling guest transactions, and maintaining a clean, organized, and efficient environment. You will also provide guidance and support to fellow team members, helping ensure smooth daily operations. The position may involve working at our sister concept, Hani's Bakery + Café, according to operational needs and scheduled shifts.

We are looking for individuals who lead by example, take pride in their work, value teamwork, treat colleagues with kindness and respect, communicate effectively, and are eager to continue learning and growing with our company.

The job expectations:

• Cultivate exceptional hospitality and a warm, welcoming environment for all guests, ensuring consistently positive experiences throughout service.

• Actively participate in daily service, including scooping ice cream, assembling sundaes, preparing milkshakes, assisting with light food preparation, and operating the point-of-sale system.

• Support fellow retail team members during assigned shifts by providing guidance, answering questions, assisting with stations and responsibilities, and helping coordinate daily service.

• Assist with onboarding and training new employees, demonstrating proper service techniques, product knowledge, hospitality standards, and established operational procedures.

• Maintain expert knowledge of our menu, ingredients, allergens, seasonal offerings, and service procedures, helping colleagues confidently assist guests.

• Help maintain consistent service quality, product presentation, portioning, accuracy, and efficiency, particularly during high-volume periods.

• Provide respectful, constructive, and supportive guidance to colleagues, encouraging teamwork and continuous improvement.

• Assist with routine guest concerns and service issues professionally, referring matters requiring management involvement to the appropriate manager.

• Participate in and help coordinate opening and closing procedures, ensuring assigned responsibilities and checklists are completed accurately and on time.

• Complete register closing procedures, cash reconciliation, and required documentation in accordance with company policies.

• Monitor inventory, stocking, and product availability, ensuring service stations are properly supplied and communicating replenishment needs to the appropriate team.

• Maintain excellence in cleanliness, organization, and sanitation while following food safety procedures, Department of Health requirements, proper storage, labeling, and FIFO practices.

• Help minimize waste, maintain product quality, and ensure proper handling and rotation of ingredients, ice cream, packaging, and service supplies.

• Communicate effectively, respectfully, and professionally with retail staff, culinary teams, fellow supervisors, and management.

• Support smooth shift transitions, communicate operational updates, and report recurring service, staffing, maintenance, or performance concerns to management.

• Contribute to a positive, professional, and supportive work environment while helping colleagues follow company policies and established service standards.

• Provide front-of-house service, training, and operational support at Hani's Bakery + Café when scheduled.

What we need from you:

• At least 1–2 years of professional experience in hospitality, food service, or a similar high-volume retail environment.

• Previous shift-lead, training, or team-support experience strongly preferred.

• A genuine passion for hospitality, food, and creating exceptional guest experiences.

• Strong organizational, communication, and problem-solving skills, with the ability to guide and support colleagues.

• Ability to work efficiently in a fast-paced, high-volume environment while maintaining professionalism, accuracy, and attention to detail.

• Experience with point-of-sale systems, cash handling, opening and closing procedures, and basic inventory practices.

• Strong interpersonal skills, reliability, punctuality, and a collaborative attitude.

• A willingness to lead by example, actively participate in service, and support colleagues whenever needed.

• Ability to stand or walk for extended periods and lift up to 50 lbs.

• Availability to work a flexible schedule, including evenings, weekends, and holidays.

• Ability to communicate effectively in English; additional languages are a plus.

What you'll get from us:

• An hourly base rate of $21–$23/hour, plus tips, based on experience.*

• Full-time employment, with an anticipated schedule of approximately 40 hours per week based on business needs.

• Overtime compensation when applicable, in accordance with applicable law.

• Scheduled performance evaluations with opportunities for professional growth and pay increases.

• Paid Time Off in accordance with company policy and eligibility requirements.

• Safe and Sick Leave and Prenatal Leave in accordance with applicable New York State and New York City laws.

• An employee discount of 20% at Neighbors Famous Ice Cream and Hani's Bakery + Café.

• Complimentary staff meals and drinks during working shifts.

• Medical, dental, and vision insurance with employer contributions for eligible team members.

• Access to pre-tax commuter benefits.

• Opportunities for professional development and growth within our family-owned businesses.

The above represents the expected base hourly range for this position, exclusive of tips. Actual compensation will depend on experience and other job-related factors. Tips are additional and may vary.

Additional Information

The responsibilities outlined above are not exhaustive. This role may require additional duties or projects as needed to support daily operations, consistent with the position's guest-facing and non-managerial responsibilities.

The Retail Supervisor is a hands-on, guest-facing position focused on delivering exceptional hospitality, supporting daily service, training colleagues, and maintaining operational standards. While providing guidance and assistance to fellow team members, Retail Supervisors do not exercise managerial authority over hiring, termination, formal disciplinary actions, compensation, employee scheduling, or formal performance evaluations. These responsibilities remain with authorized management.

Equal Opportunity Employer

Neighbors Famous Ice Cream is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or any other status protected by applicable law.