Ice Cream Scooper

Neighbors Famous Ice Cream | New York, NY

Neighbors Famous Ice Cream is a family-owned, artisanal ice cream shop by Miro and Shilpa Uskokovic, located in New York City's East Village, right next door to its sister concept, Hani's Bakery + Café. We specialize in small-batch ice cream made from scratch, with a focus on exceptional ingredients, thoughtful flavors, and creative combinations.

We are seeking enthusiastic and detail-oriented Ice Cream Scoopers to join our team. In this role, you will be responsible for serving our house-made ice creams, preparing sundaes, milkshakes, and other frozen desserts, and assisting with light food preparation, including freshly made waffle cones, garnishes, and toppings. You will also play an essential role in providing warm, attentive hospitality and creating a memorable experience for every guest.

We are looking for individuals who take pride in their work, value teamwork, treat colleagues with kindness and respect, communicate effectively, maintain a clean and organized work environment, and are eager to continue learning and growing with our company.

The job expectations:

• Greet guests warmly, guide them through our menu, answer questions, and provide friendly, knowledgeable, and efficient service.

• Scoop and serve ice cream while maintaining consistent portions, presentation, and quality standards.

• Prepare and assemble sundaes, milkshakes, and other frozen desserts according to established recipes and presentation guidelines.

• Assist with light food preparation, including making fresh waffle cones, preparing garnishes, portioning toppings, and other daily service components.

• Develop a thorough understanding of our ice cream flavors, ingredients, allergens, seasonal offerings, and menu specials to confidently assist guests.

• Accurately enter orders, process payments, and operate the point-of-sale system.

• Set up and maintain service stations, ensuring ice cream, toppings, cones, packaging, and other supplies are properly stocked and ready for service.

• Monitor product quality, replenish ice cream containers, and communicate inventory or quality concerns to supervisors and the production team.

• Maintain efficient, organized service during busy periods while ensuring every guest receives the same level of attention and hospitality.

• Follow established opening and closing procedures, including equipment cleaning, station breakdown, restocking, sweeping, mopping, and dishwashing.

• Maintain excellence in cleanliness, organization, and sanitation while following all food safety procedures, allergen protocols, temperature controls, and proper storage practices.

• Communicate effectively, respectfully, and professionally with fellow team members and supervisors.

• Work collaboratively with the entire team to ensure smooth daily operations, minimize waste, and maintain a positive and supportive work environment.

What we need from you:

• Previous experience in food service, hospitality, or a customer-facing role is preferred but not required.

• A genuine interest in ice cream, desserts, and hospitality, with a willingness to learn and develop new skills.

• A warm, welcoming personality and a commitment to providing exceptional guest service.

• Strong attention to detail, organizational skills, and the ability to follow recipes and established procedures.

• Ability to work efficiently in a fast-paced, high-volume environment while maintaining accuracy, consistency, and professionalism.

• Reliability, punctuality, and a collaborative, team-oriented attitude.

• Ability to stand or walk for extended periods and lift up to 50 lbs.

• Availability to work evenings, weekends, and holidays.

• Ability to communicate effectively in English; additional languages are a plus.

What you'll get from us:

• An hourly base rate of $19–$21/hour, plus tips, based on experience.*

• Scheduled performance evaluations with opportunities for advancement and pay increases.

• Paid Time Off to support a balanced life outside of work.

• Safe and Sick Leave and Prenatal Leave in accordance with applicable New York State and New York City laws.

• An employee discount of 20% at Neighbors Famous Ice Cream and Hani's Bakery + Café.

• Complimentary staff meals and drinks during shifts.

• Medical, dental, and vision insurance with employer contributions for eligible team members.

• Commuter benefits.

• Opportunities for professional development and growth within our family-owned businesses.

*The above represents the expected base hourly range for this position, exclusive of tips. Actual compensation will depend on experience and other job-related factors. Tips are additional and may vary.

The responsibilities outlined above are not exhaustive. This role may require additional duties or projects as needed to support organizational goals that align with your skills, experience, and the evolving needs of the business.

Neighbors Famous Ice Cream is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or any other status protected by applicable law.