Production Cook

Neighbors Famous Ice Cream | New York, NY

Neighbors Famous Ice Cream is a family-owned, artisanal ice cream shop located in New York City's East Village and the sister concept to Hani's Bakery + Café. We specialize in small-batch ice cream made from scratch, with a focus on exceptional ingredients, thoughtful flavors, and traditional culinary techniques.

We are seeking an Ice Cream Production Cook to join our culinary team. In this role, you will be responsible for producing our ice creams, frozen desserts, sauces, toppings, mix-ins, and other house-made components while maintaining the highest standards of quality and consistency.

We are looking for individuals who take pride in their craft, value teamwork, treat colleagues with kindness and respect, communicate effectively, maintain a clean and organized work environment, and are eager to continue learning and growing with our company.

The job expectations:

• Prepare and produce small-batch ice creams, frozen dessert bases, sauces, toppings, mix-ins, and other menu components according to established recipes and production schedules.

• Follow precise recipes, measurements, temperatures, and production techniques to ensure consistency and quality across all products.

• Operate and maintain ice cream production equipment, including batch freezers, pasteurizers, mixers, and other kitchen equipment, following established procedures and training.

• Efficiently execute assigned production responsibilities while maintaining organization, accuracy, and attention to detail.

• Demonstrate knowledge of culinary and pastry techniques, ingredients, and proper food handling practices.

• Continuously expand your knowledge of ingredients, recipes, production methods, and seasonal menu offerings.

• Communicate effectively, respectfully, and professionally with all team members throughout production and service.

• Maintain excellence in cleanliness, organization, and sanitation while following all food safety procedures, proper storage methods, temperature controls, and FIFO (First In, First Out) practices.

• Work collaboratively with the culinary team to ensure daily production goals and service requirements are completed accurately and on time.

• Help maintain product quality, minimize waste, and contribute to a positive, efficient, and supportive kitchen environment.

What we need from you:

• 0–1 year of professional culinary, pastry, or food production experience.

• A strong interest in ice cream, frozen desserts, and pastry, with a willingness to learn and develop new skills.

• Previous experience with ice cream or frozen dessert production is preferred but not required.

• Ability to work efficiently in a fast-paced production environment while maintaining attention to detail and consistency.

• Strong organizational skills, reliability, and a collaborative attitude.

• Ability to stand or walk for extended periods and lift up to 50 lbs.

• Availability to work weekends and holidays, with flexibility based on production needs.

• Ability to communicate effectively in English; additional languages are a plus.

What you'll get from us:

• An hourly rate of $20–$24/hour, based on experience.*

• Scheduled performance evaluations with opportunities for advancement and pay increases.

• Paid Time Off to support a balanced life outside of work.

• Safe and Sick Leave and Prenatal Leave in accordance with applicable New York State and New York City laws.

• An employee discount of 20% at Neighbors Famous Ice Cream and Hani's Bakery + Café.

• Complimentary staff meals and drinks during shifts.

• Medical, dental, and vision insurance with employer contributions for eligible team members.

• Commuter benefits.

• Opportunities for professional development and growth within our family-owned businesses.

*The above represents the expected hourly range for this position. Ultimately, we'll consider your experience and other job-related factors in determining your pay.

The responsibilities outlined above are not exhaustive. This role may require additional duties or projects as needed to support organizational goals that align with your skills, experience, and the evolving needs of the business.

Neighbors Famous Ice Cream is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or any other status protected by applicable law.