Service Manager

The Wall Street Hotel | La Marchande & Lounge on Pearl
New York, NY | Full-Time

JF Restaurants is seeking a passionate, hands-on Service Manager to join the team at The Wall Street Hotel, overseeing service at La Marchande and Lounge on Pearl.

This is an exciting opportunity for a hospitality professional who thrives in a luxury environment, leads by example, and takes pride in creating exceptional guest experiences. We are looking for someone who understands that great hospitality is in the details, builds strong teams, and brings energy and consistency to every service.

What You'll Do

• Oversee daily front-of-house service at La Marchande and Lounge on Pearl, ensuring exceptional hospitality and operational consistency.

• Lead and support the service team through active floor presence, coaching, and clear communication.

• Partner with culinary and beverage leadership to deliver a seamless guest experience.

• Maintain high standards of service, presentation, cleanliness, and organization.

• Manage guest feedback, special requests, VIP experiences, and service recovery.

• Assist with scheduling, labor management, training, and employee development.

• Lead pre-shift meetings and reinforce service standards and operational procedures.

• Foster a positive, professional, and accountable team environment.

What We're Looking For

• Previous management experience in upscale dining, fine dining, or luxury hospitality.

• Strong knowledge of restaurant operations, food and beverage service, and guest relations.

• A hands-on leader with excellent communication and team-building skills.

• Strong attention to detail and the ability to manage multiple priorities.

• A genuine passion for hospitality and developing people.

• Open availability, including evenings, weekends, and holidays.

JF Restaurants is an equal opportunity employer.