Assistant General Manager

Our Restaurant is a refined yet welcoming Italian restaurant where regional tradition meets contemporary execution. We are known for our handcrafted pasta, seasonal dishes, curated Italian wine list, and warm, professional service. Our team is passionate about delivering exceptional hospitality and creating memorable dining experiences.

We are seeking a dedicated and hospitality-driven Assistant General Manager to help lead our team and uphold the high standards our guests expect. The AGM will work closely with the General Manager and ownership to oversee day-to-day operations, support team development, and ensure an exceptional guest experience from start to finish.

• Lead and manage front-of-house operations during service

• Uphold and improve service standards, guest satisfaction, and hospitality culture

• Train, mentor, and motivate staff to perform at their best

• Support scheduling, labor management, and shift coverage

• Maintain a clean, organized, and professional environment at all times

• Handle guest issues with professionalism, urgency, and care

• Collaborate with BOH leadership to ensure seamless service flow

• Oversee wine, beverage, and supply inventory in coordination with GM

• Assist in financial oversight, including budgeting, COGS, and labor targets

• Act as acting GM when needed

• 3+ years of management experience in a high-quality, full-service restaurant

• Passion for Italian cuisine, wine, and service excellence

• Strong leadership and team-building skills

• Excellent communication and problem-solving abilities

• High emotional intelligence and poise under pressure

• Experience with POS, inventory, and scheduling systems (e.g., Toast, SevenRooms, HotSchedules)

• Availability to work nights, weekends, and holidays

• Competitive salary + performance-based bonuses

• Health benefits and paid time off

• Staff meals and dining discounts

• A supportive, growth-oriented workplace culture

• Opportunity to grow within a dynamic hospitality group

Ability to Uphold Service Standards

Ability to Create a Positive Work Environment

Capability to Improve Guest Satisfaction

Conflict Resolution skills

Skill in Training and Mentoring Staff

Attention to Detail

Competence in Labor Management

Time Management Skills

Aptitude for Maintaining a Clean and Organized Environment

Skill in Handling Guest Issues

Customer Service Orientation

Ability to Collaborate With Kitchen Leadership

Adaptability to Changing Situations

Competence in Overseeing Inventory Management

Strategic Thinking

Skill in Financial Oversight

Financial Acumen

Ability to Act in a Leadership Role When Needed

Team Collaboration

Capacity to Create Memorable Dining Experiences

Mentorship Capabilities

Skill in Supporting Team Development

Crisis Management Skills

Ability to work in a fast paced environment

Knowledge of Italian Culinary Traditions

Skill in Managing Multiple Tasks Simultaneously

Ability to Maintain High Standards Under Pressure

Ability to Foster a Positive Workplace Culture

Organizational Skills

Wine Knowledge

Beverage Knowledge

Drive Revenue

Drive In-House events