Service Manager

About the Opportunity

HUSO, the one Michelin-starred restaurant by Marky’s Caviar and two-time Top Chef winner Buddha Lo, is seeking a dedicated, hands-on Service Manager to lead our FOH team, uphold our service standards, and ensure consistency and excellence throughout every service.

We are looking for individuals who are passionate about hospitality, naturally driven to exceed expectations, and committed to continuous growth in a Michelin-level environment.

Position Summary:

The Service Manager is responsible for the daily execution of FOH operations, the development of the service team, and the overall quality of the guest experience. Working closely with the General Manager and culinary leadership, this individual will lead by example on the floor, maintain operational discipline, and ensure that every service is executed with precision, professionalism, and genuine hospitality.

Key Responsibilities

• Lead daily service operations, ensuring seamless service execution from opening preparations through closing procedures.
• Deliver Michelin level hospitality with confidence, warmth, professionalism, and genuine attention to detail.
• Actively manage the floor, supporting Captains, Servers, and Host team while ensuring appropriate pacing and coordination with the kitchen.
• Oversee table assignments, reservations, guest flow, and service timing to deliver a smooth and personalized dining experience.
• Anticipate guest needs, address concerns promptly and discreetly, and ensure appropriate follow through on all guest feedback.
• Lead by example through confident table side presence, polished communication, and exceptional service etiquette.
• Ensure consistency in every aspect of the guest experience, including table maintenance, presentation, menu delivery, and farewell.
• Conduct pre-service briefings to review menus, ingredients, allergies, reservations, VIP guests, special requests, and service priorities.
• Supervise, coach, and mentor the FOH team, establishing clear expectations and reinforcing accountability.

Qualifications

• Minimum 3 years of experience in fine dining or upscale restaurant operations, including supervisory or leadership responsibilities; Michelin starred or luxury hospitality experience strongly preferred.
• Extensive knowledge of fine dining service standards and etiquette.
• Strong understanding of wine, spirits, and food pairing principles.
• Proven ability to lead a service team while maintaining exceptional guest engagement.
• Outstanding communication, organizational, and problem-solving skills.
• Strong attention to detail, with the ability to identify inconsistencies and address them proactively.
• Experience with restaurant reservation and POS systems, including Resy and Toast, is an advantage.

Physical Requirements

• Ability to stand and walk for extended periods throughout service.
• Ability to lift and carry up to 50 pounds.
• Comfortable navigating stairs and moving efficiently throughout the restaurant during service.

Additional Information:

We are closed on most major holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day.

HUSO/Marky’s Caviar is an equal opportunity employer. We are committed to fostering an inclusive and respectful workplace for all employees and candidates.

Requirements: Authorization to work in the United States (the company participates in E-Verify)