Restaurant General Manager

The General Manager (GM) of 49th State Brewing Co. – Downtown Anchorage is responsible for leading all aspects of restaurant operations, ensuring exceptional guest experiences, strong financial performance, operational excellence, and team development. 

This role oversees front-of-house, back-of-house, bar, and brewery coordination while upholding Northern Hospitality Group’s culture and values. The GM is a hands-on, strategic leader who thrives in a high-energy environment, leads from the floor, and inspires teams to deliver legendary hospitality every day. 

WHAT YOU WILL DO 

Operational Leadership 

• Oversee daily restaurant operations to ensure smooth, efficient, and profitable performance. 

• Uphold all company policies, procedures, service standards, and brand expectations. 

• Ensure compliance with all health, safety, alcohol service, and labor regulations. 

• Maintain consistent quality standards across food preparation, beverage execution, cleanliness, and guest interactions. 

• Drive operational excellence during peak seasonal volume and high-traffic events. 

Guest Experience 

• Deliver exceptional, friendly, and authentic service to every guest. 

• Lead by example on the floor, actively engaging with guests and team members. 

• Proactively address and resolve guest concerns with professionalism and urgency. 

• Foster an atmosphere that reflects Alaska’s energy, community spirit, and Northern Hospitality Group values. 

Team Development & Leadership 

• Recruit, hire, train, and mentor managers and hourly team members. 

• Conduct regular staff meetings, performance evaluations, and leadership development sessions. 

• Build a culture rooted in accountability, collaboration, and respect. 

• Provide fair, consistent coaching and corrective action when necessary. 

• Develop succession planning and promote internal growth opportunities. 

Financial & Administrative Management 

• Drive sales growth while managing costs to meet profitability targets. 

• Oversee labor management, scheduling, and staffing aligned with business levels. 

• Manage inventory controls, purchasing, and cost of goods. 

• Ensure accurate cash handling and daily financial reconciliation. 

• Utilize operational systems such as R365, Toast, SpotOn Teamwork, and MS Teams to monitor KPIs including labor targets, turnover, guest satisfaction, and sales performance. 

• Prepare and submit required financial and operational reports in a timely manner. 

Facility & Safety Oversight 

• Ensure the restaurant, kitchen, bar, brewery spaces, and all equipment are properly maintained and safe. 

• Oversee preventative maintenance schedules and routine inspections. 

• Promote and enforce a strong culture of safety and cleanliness. 

Marketing & Community Engagement 

• Collaborate with company leadership on marketing initiatives, promotions, and special events. 

• Support local partnerships and community engagement efforts. 

• Represent 49th State Brewing Co. and Northern Hospitality Group with professionalism and enthusiasm within the Anchorage community.