General Manager

Sugar Factory is seeking an experienced, passionate, and results-driven General Manager to lead our Downtown Detroit location. We are looking for a strong hospitality leader who thrives in a fast-paced, high-volume restaurant environment and is committed to delivering exceptional guest experiences.

The ideal candidate will have a proven track record in restaurant operations, team leadership, financial management, and driving overall business performance. This individual will oversee daily operations, maintain high service standards, and foster a positive, energetic work environment.

• Oversee all daily restaurant operations, ensuring exceptional service, efficiency, and guest satisfaction.

• Recruit, train, develop, and lead front-of-house and back-of-house management teams.

• Manage restaurant financial performance, including budgets, labor costs, food costs, inventory, and profitability.

• Maintain high standards for food quality, presentation, cleanliness, and overall guest experience.

• Develop and implement strategies to increase revenue, improve operational efficiency, and achieve business goals.

• Monitor guest feedback and resolve concerns professionally and efficiently.

• Ensure compliance with all health, safety, sanitation, and company policies.

• Oversee staffing, scheduling, payroll, and employee performance.

• Collaborate with ownership and leadership to execute promotions, special events, and restaurant initiatives.

• Build a culture of accountability, teamwork, and hospitality excellence.

• Minimum 3–5 years of General Manager experience in a full-service, high-volume restaurant or hospitality environment.

• Proven ability to lead large teams and manage multiple departments.

• Strong understanding of restaurant financials, P&L management, labor costs, and inventory control.

• Exceptional leadership, communication, and problem-solving skills.

• Experience managing high-volume dining, private events, and high-energy restaurant environments preferred.

• Strong organizational skills with the ability to multitask and perform under pressure.

• Proficiency with restaurant POS systems, scheduling platforms, and operational reporting.

• Flexible availability, including evenings, weekends, and holidays.

• Passion for hospitality, guest satisfaction, and developing high-performing teams.

Join a globally recognized dining and entertainment brand known for its vibrant atmosphere, creative menu, and memorable guest experiences. This is an opportunity to lead a dynamic team, drive operational success, and contribute to the continued growth of Sugar Factory in Downtown Detroit.

Apply Today

If you're an experienced hospitality leader ready to take ownership of a high-volume restaurant operation, we'd love to hear from you.