Required Years of Experience
2 years
Job Details
- Be a part of a Five Star Five Diamond luxury brand
- Work with a busy, fast paced environment
- Exceptional health benefits package and 401(k) with company match.
- Responsible for all activities related to reservation handling, greeting, seating and farewell in the Restaurant as per standards set by the hotel.
- Perform pre-service and after-service procedures as per standards.
- Confirm reservations and large parties 2 days out.
- Handle on-the-day reservations to Peninsula standards.
- Understand and accurately follow the standard of sequence of service.
- Observe and maintain daily condition of all physical facilities and equipment in the restaurant, public area and make recommendations for corrections and improvement as needed.
- Responsible to daily take-out orders over the phone or in person
- Responsible for cash handling
- Must have at least 2 years guest service experience
- Knowledge of Open Table or other computerized reservation system
- Some computer experience(excel/word)
- Wine knowledge
- Micros experience
- Ability to multi-task
- Impeccable grooming and excellent presentation
- Outgoing, well spoken, polite, level headed, patient, ability to smile easily and get along with different personality types
- Ability to handle high stress situations.
- 10 vacation days per year
- 9 holiday days per year
- 5 Chicago Paid Sick Leave days per year
- 5 Chicago Paid Leave days per year
- Complimentary employee meals
- Discounted parking
- Discounted and complimentary room nights at The Peninsula Hotels
- 50% restaurant discount
- 50% discount on spa services
- 25% discount on spa retail
- 80% company-paid medical, dental and vision coverage
- Complimentary life insurance
- Complimentary long-term disability
- Retirement plan with 5% company match
Compensation Details
Compensation: Hourly ($26.68)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts, Wellness Program
Required Skills
Fine Dining Service
Strong Communication Skills
Guest Service Experience
Customer Relationship Management
Customer Focused Mindset
Customer Oriented Mindset
Attention to Detail
Communication Skills
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Luxury Hotel
2 Employee RecommendationsSee Details
Part of The Peninsula Hotels
The Peninsula Hotels group has a unique identity among the world’s leading hotels. Established in 1928, we now operate prestigious luxury properties in ten major cities. These include the flagship in Hong Kong, plus Shanghai, Tokyo, Beijing, New York, Chicago, Beverly Hills, Bangkok, Manila, and Paris with London under development. Peninsula is a living legend, the name synonymous with luxurious comfort and impeccable service. We set our sights high and our standards higher, aiming always to delight our customers, and in many cases we are now serving the third generation of our loyal guests.
The Peninsula Chicago is the five-star hotel that brought traditional Asian service to a city already renowned for the warmth of its hospitality. The hotel has become an integral part of Chicago life and is considered the top choice for everything from accommodation to celebrations and corporate events. For this, the hotel credits its strong links to both the local community and international heritage.
The Peninsula Chicago is honored to be recognized as part of the '2017 Travel + Leisure World's Best Awards.' Each year, the readers of Travel + Leisure, the largest travel magazine brand in the United States, vote for their favorites in all things travel in their 'Worlds Best Awards' survey. The hotel is delighted that the readers have voted The Peninsula Chicago as the 'Best Hotel in Chicago' for 2017.
Awards / Distinctions
2026
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