Required Years of Experience
2 years
Job Details
- Responsible for greeting incoming and departing guests.
- Answers incoming calls to the restaurant and provides appropriate service.
- Manages the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests, if appropriate.
- Demonstrates problem resolution with customer relations and escalates communication to Management as needed.
- Works as a team with other Hosts, Servers, Bartenders, and support staff to ensure steps of service are met at all times.
- Creates memorable experience to build repeat business.
- Performs other duties as assigned.
Physical Demands
The employee must occasionally lift and/or move up to 25 pounds and occasionally push and/or pull up to 50 pounds. The employee will spend over 4 hours daily standing or walking.
Required Education and Experience
- Prior knowledge/use of Resy preferred.
- Minimum one (1) to two (2) years prior experience in client-facing role.
- Strengths must include multi-tasking, problem resolution, and customer relations.
- Must have excellent written and verbal communication skills.
- Must be a team player with a strong work ethic.
- Exceptional hospitality/guest relations.
Compensation Details
Compensation: Hourly ($17.00 - $20.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance
Required Skills
Customer Service
Customer Service Orientation
Greeting Guests
Problem Resolution
Adaptability
Answering Incoming Calls
Conflict Resolution
Communication
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Italian
Casual Dining, Upscale Casual
Part of Amici Hospitality
Since opening its doors in 2007, Osteria has earned its place among the nation’s most acclaimed Italian restaurants. Under the leadership of Chef Jeff Michaud, who received the prestigious James Beard Foundation Award for “Best Chef: Mid-Atlantic” in 2010, Osteria has become renowned for its exceptional cuisine.
The award-winning menu features a thoughtfully curated selection of antipasti, housemade pasta, artisanal salumi, authentic Neapolitan and Roman-style pizzas, wood-grilled meats, fresh seafood, and indulgent desserts.
With its warm, inviting ambiance, spacious dining room, glass-enclosed greenhouse, and private dining spaces, Osteria provides the perfect setting for any occasion. Whether you're enjoying an intimate dinner with loved ones or hosting a lively celebration, our versatile venues ensure a memorable experience tailored to your needs.
Awards / Distinctions
20242025
2010
