Kimberly Galban

Kimberly Galban

Chief Operating Officer of Hogsalt

The six most significant lessons I've learned in my career: (1) It is not a sprint, but a marathon. (2) Listening is more important than talking. (3) Don't ask anyone to do something that you would not do yourself. (4) Stay humble, stay honest. (5) Egos have no place in any space. (6) Don't be afraid to ask for help; it is not a sign of weakness, but strength.

From the moment I had my first day as a host, I have loved this industry; the rush of service, the behind the scenes talent, meeting new people from different walks of life, and the instant gratification from making a guest happy. Plus, it does not hurt that delicious food and beverages surround you. It is an industry that continues to challenge, motivate, and fill my soul.
The first piece of advice I have for keeping balance in your life is: if you don't love it, you should quit what you are doing. When you love what you do, work does not feel like a "job", but rather part of your day-to-day life. You also have to remember to find a way to "recharge" and "reset." I do that by staying active; I am a huge runner. I also spend a large portion of my time with my two boys. He brings me back to reality and makes me remember how to be present.
When hiring, I look for genuine and kind individuals who share our vision, core values, and passion for what we do. We can teach anyone what they need to succeed in their job, but you cannot teach people how to act and care.
As a female and mother in a pretty male-dominated industry, I push myself each day to be better than the last. I want to be an example to the women who aspire to make this business their career. I also want to be the best role model for my two boys and show them to work hard for what they want.
I find inspiration in the community that is a restaurant -- the people I get to work with every day, the guests who have become friends, the attention that goes into food and beverage, and all the stories we share around our "dinner table".
The best way to stay educated in this industry is to be a continuous student and welcome change into your routine. I ask a lot of questions to those in industry and dine out often to gain different experiences. I read business magazines (Fast Company is a go-to) and attend conferences when time allows.
I could not do this job without my notebook and LÄRABARs. I take notes on everything (I mean everything). In a business that moves so fast, my notes are an excellent way to hold myself accountable and get things done!
The reading list that I find the most essential for this industry includes "Setting the Table" by Danny Meyer, New York Times Wednesday Food Section, and anything by Simon Sinek.

Disclaimer: Individuals featured in the Inspirational Career Timelines section have been nominated by peers, colleagues and/or other members of the hospitality industry. It is to the best of our knowledge that each individual has demonstrated leadership and acted as a positive role model for others.

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