Jeena Poznecki

• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Implemented cost-saving measures that resulted in a 1.3% reduction in operational expenses
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Improved employee retention rates through the implementation of employee engagement initiatives
• Drove continuous improvement efforts across departments resulting in increased efficiency
• Managed and resolved conflicts among team members to maintain a positive work environment
• Analyzed financial data to identify areas for cost reduction and revenue growth
• Mentored and coached employees to develop their skills and advance within the organization
• Increased customer satisfaction ratings by implementing new service standards
• Cultivated a positive company culture that fostered teamwork, collaboration, and employee engagement

· Realigned ordering and inventory practices through vendor selection, ordering/ delivery scheduling, daily inventory monitoring and improving product storage organization.
· Increased guest satisfaction and return visits by implementing a FOH cross training program allowing for a more knowledgeable, confident and skilled service staff.
· Increased LBW sales by 2% by implementing a “steps of service” suggestive selling standard; through food and beverage pairings, local and seasonal beverage options.
· Assisted with two NSO’s as a Training Manager for Service, Culinary and Management teams.

· Oversaw operational budgets, payroll and financial transactions to ensure that expenditures are authorized, reconciled and budgeted.
· Ensured compliance with local and state liquor, health and fire commissions regarding safety, food preparation and service.
· Conducted regular service and production audits ensuring consistency and operational excellence.
· Continuous development of staff – providing ongoing support, feedback, motivation. As well as, active coaching, training, one-on-ones and performance reviews.
· Reduced the annual controllable line by 9% through accurate scheduling, training, production yields and waste management.
· Designed and implemented a new menu to compliment and align the rebranding and re-opening of the restaurant due to a change in ownership.
· Installed, programmed and managed Toast POS.

• Improved total monthly bulk department sales for 5 consecutive months leading to a total of $11,300 of additional revenue.
• Used SMG guest satisfaction surveys to gage, then improve guest satisfaction by 9% and increased frequency by 6%.
• Stocked, rotated and maintained product as well as guest self-service areas.
• Cashiered, bagged and assisted with scan coordinator duties.
• Ordered, received, unloaded and verified shipments from multiple distributors.
• Lead in-store product demonstrations including coffee tastings, active sampling and cooking classes.

· Bar and Front of House Service Area Manager.
· Conducted weekly and monthly LBW/ Bar inventories, analyzed results to impact loss and control cost of goods and unexplained loss on monthly P&L Reports.
· Lead a staff of 50+ employees while maintaining the highest execution of company standards with large emphasis on personal development and performance as well as an exceptional dining experience.
· Implemented and directed Front of House, Back of House and Management training programs within the restaurant.
· Maintain high levels of cleanliness, safety and sanitation.
· Improved and maintained OSAT scores for a consecutive 24 periods at 9% above store goal.
· Placed orders while adhering to budgets and sales fluctuations in order to increase profitability and flow through.

· Managed a staff of twelve including recruiting, personnel reviews and performance objectives.
· Provides coaching, direction and feedback to engage the team to ensure operational goals and standards are met if not exceeded.
· Constantly monitors and manages store staffing levels to ensure employee development and talent acquisition to achieve and maintain store operational requirements.
· Maintained profitability to achieve positive controllable contribution rates.

· Managed a staff of twenty-five including recruiting, personnel reviews and performance objectives.
· Utilized management information tools and analyzes financial reports to identify trends.
· Challenges and inspires employees to achieve business results.
· Develops and maintains positive relationships with store team.
· Plans, identifies, communicates and delegates appropriate responsibilities/ practices to ensure consistency, efficiency and profitability
· Hamburger University Graduate and Golden Hat Award Recipient.