Floor Manager

Ramerino Italian Prime

Floor Manager – Job Description

Position Summary

The Floor Manager is responsible for overseeing the daily dining room experience at Ramerino Italian Prime, ensuring exceptional guest service, smooth service execution, and a polished, welcoming atmosphere.

This position is primarily focused on dining room management, guest relations, VIP hospitality, reservations, and providing hands-on leadership and support to the front-of-house team. The Floor Manager serves as a visible presence on the floor, anticipating guest needs, addressing concerns, assisting employees, and ensuring that every guest receives an exceptional and memorable experience.

The ideal candidate is a hospitality professional with strong interpersonal skills, excellent judgment, and the ability to lead by example in an upscale dining environment.

Role Responsibilities

Dining Room Management & Service

• Oversee the daily flow and execution of dining room service, ensuring a smooth, organized, and professional operation.
• Maintain a strong and visible presence on the floor throughout service.
• Ensure tables, dining areas, and guest spaces are properly prepared and maintained to the restaurant’s standards.
• Monitor service timing, table progression, and coordination between the dining room and kitchen.
• Maintain the overall dining room ambiance, including lighting, music, temperature, and cleanliness.
• Ensure that service standards, presentation, and hospitality expectations are consistently met.
• Provide hands-on assistance to the front-of-house team during busy periods when necessary.

Guest Relations & VIP Hospitality

• Build and maintain relationships with regular guests, VIPs, and important clientele.
• Oversee VIP reservations, special occasions, guest preferences, and special requests.
• Ensure VIP guests receive personalized attention and an exceptional dining experience.
• Proactively engage with guests throughout their visit to ensure satisfaction.
• Address and resolve guest complaints and service concerns promptly, professionally, and with sound judgment.
• Take ownership of service recovery situations and follow up with guests when appropriate.
• Anticipate guest needs and identify opportunities to exceed expectations.

Reservations & Host Stand

• Oversee the host stand and reservation flow during service.
• Work closely with the host team to manage seating arrangements, table assignments, guest requests, and reservation pacing.
• Ensure VIP reservations, special occasions, and guest preferences are properly communicated to the team.
• Assist with waitlist management, walk-in guests, and seating adjustments.
• Maintain communication between the host team and dining room staff to ensure an organized guest arrival and seating experience.

Team Leadership & Employee Support

• Provide daily leadership, guidance, and support to all front-of-house employees.
• Assist servers, bartenders, hosts, food runners, and server assistants with questions, challenges, and service-related needs.
• Lead by example and promote a culture of teamwork, professionalism, accountability, and genuine hospitality.
• Assist with training and onboarding new employees, ensuring they understand the restaurant’s service standards and expectations.
• Conduct pre-shift meetings to communicate daily specials, VIP reservations, important guest information, and service expectations.
• Address employee concerns and service-related issues professionally, communicating significant matters to the General Manager.
• Help maintain a positive, respectful, and productive working environment.

Communication & Professional Standards

• Maintain open communication with the General Manager, kitchen leadership, and front-of-house employees.
• Communicate guest feedback, service challenges, and opportunities for improvement to the appropriate management team members.
• Ensure employees follow restaurant policies, service procedures, and professional standards.
• Maintain compliance with applicable health, safety, sanitation, and workplace regulations.
• Perform other reasonable duties related to dining room management and guest service as assigned by the General Manager.

Knowledge, Experience & Skills

• 3+ years of management experience in an upscale, high-volume, or fine dining restaurant.
• Strong understanding of dining room operations and guest service.
• Proven ability to handle guest complaints and difficult situations with professionalism and discretion.
• Excellent interpersonal, communication, and leadership skills.
• Experience managing VIP clientele and high-profile reservations is preferred.
• Strong understanding of reservation systems and restaurant POS platforms.
• Ability to lead, motivate, and support a diverse front-of-house team.
• Impeccable presentation and professional demeanor.
• Strong attention to detail and commitment to hospitality excellence.
• Ability to remain calm, organized, and effective under pressure.
• Strong problem-solving skills and sound judgment.
• Flexible availability, including evenings, weekends, and holidays.

Physical Requirements

• Ability to perform essential job functions consistently, safely, and successfully.
• Must be able to lift and carry up to 50 lbs. when necessary.
• Frequent movement throughout the restaurant and dining areas.
• Ability to bend, lift, reach, and move in a constantly changing environment.
• Regular use of stairs, if applicable.
• Prolonged periods of standing and walking throughout service.

Compensation

Annual Base Salary: $80,000 (Negotiable Based on Experience)

Final compensation will be determined based on prior management experience, relevant qualifications, hospitality background, and demonstrated skills.

Ramerino Italian Prime is an Equal Opportunity Employer.