Food and Beverage Manager

Food & Beverage Manager – Restaurant & Banquets

Since opening in 1928 as the iconic Sir Francis Drake Hotel, this landmark has been at the heart of San Francisco’s cultural and social scene. Reborn in early 2022 as Beacon Grand, A Union Square Hotel, it has reclaimed its legendary status with thoughtful restoration, inspired design, and a renewed reputation for luxury and hospitality excellence. Recognized industry-wide for its transformative comeback, Beacon Grand has already earned acclaim for its elevated guest experience and standout public spaces, including award recognition for design, service, and culinary innovation.

Located in the beating heart of Union Square, Beacon Grand is more than a hotel, it’s a cultural destination that blends storied heritage with contemporary style. From its beautifully reimagined guestrooms and suites to its celebrated dining venues and vibrant social spaces, Beacon Grand strikes the perfect balance of timeless elegance and modern energy. Above it all, the Starlite Room, long a legendary name in San Francisco nightlife, once again shines as an “anchor in the sky,” drawing guests and locals alike with its elevated atmosphere and unforgettable views.

As cable cars rumble past the front doors and guests return to enjoy the next chapter of this historic address, Beacon Grand continues to evolve with fresh experiences, programming, and enhancements that keep it at the forefront of luxury hospitality. This is a once-in-a-generation opportunity to join a hand-picked team of hospitality innovators and play a central role in shaping the future of one of San Francisco’s most celebrated hotels.

Position Overview
The Food & Beverage Manager is responsible for the overall leadership, operational excellence, and guest satisfaction of The Post Room, our restaurant, In-Room Dining and banquet operations at the Beacon Grand. This role oversees daily service, special events, and banquet functions while upholding the highest standards of hospitality, product quality, and team performance in a fast-paced, luxury environment. The position reports to the Director of Dining & Event Experience. 

Key Responsibilities

Guest Experience & Service Standards

• Maintain and elevate standards of food, beverage, and guest service quality in both restaurant and banquet operations.
• Ensure a consistent luxury guest experience through effective floor presence, service recovery, and attention to detail.
• Anticipate future guest trends and align Food & Beverage offerings accordingly.

Banquets & Events Management

• Oversee all aspects of banquet operations, including setup, service, and breakdown for meetings, events, and social functions.
• Collaborate closely with Sales, Catering, and Culinary teams to execute Banquet Event Orders (BEOs) in line with brand standards and client expectations.
• Manage banquet staffing levels, labor planning, and workflow to ensure seamless execution of events.
• Maintain a strong presence during key events, ensuring guest satisfaction and addressing issues in real time.

Restaurant & Outlet Operations

• Manage daily operations of restaurant and bar outlets, ensuring correct staffing, mise en place, and adherence to service standards.
• Maintain inventory control procedures for all outlets, including liquor, wine, and operating supplies.
• Enhance services and standards across the Food & Beverage Division, focusing on continuous improvement.

Leadership & Team Development

• Guide and inspire exceptional team performance; mentor managers, supervisors, and team members in the Food & Beverage Division.
• Build team capability, knowledge, and resources to meet short- and long-term business objectives.
• Mentor, train, and coach team members; oversee new hires and track ongoing training and development.
• Manage banquets and outlets operational coverage, workload, and resource distribution within and across teams.

Financial & Administrative Management

• Maintain and manage in compliance with established company policies and procedures as well as local, state, and federal laws and regulations.
• Maintain procedures for the security of monies, credit control, and handling of financial transactions.
• Maintain inventory control processes and cost-management practices to support financial goals.
• Hold accountability for P&L performance in the Food & Beverage Division, including revenue growth, cost control, and profitability.

Sales & Marketing Support

• Assist in preparing and executing local and national sales and marketing programs for Food & Beverage, including restaurant promotions, holiday events, and banquet initiatives.
• Partner with Sales and Marketing to support banquet and group business, including site visits and occasional client interactions.

Other

• Increase the level of guest satisfaction through employee development, job-specific training, and quality of product.
• Perform other related duties as assigned.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills; able to thrive in a team-oriented environment.
• Strong hands-on organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving abilities.
• Strong supervisory and leadership skills with a focus on coaching and development.
• Ability to adapt to the needs of the organization, the business, and employees in a dynamic environment.
• Ability to prioritize tasks and delegate effectively when appropriate.
• Proficiency with POS systems and restaurant/reservation platforms.
• Craftable and/or BirchStreet knowledge a plus.

Education and Experience

• Some college education preferred.
• 3–5 years of Food & Beverage management experience required.
• Lifestyle / luxury hotel or luxury restaurant experience required; opening experience a plus.
• California / San Francisco market experience preferred.
• Prior experience managing banquets and events strongly preferred.

Physical Requirements

• Regularly required to bend, push, pull, stand, walk, talk, and hear.
• Frequently required to use hands to finger, handle, or feel objects and operate a telephone and POS equipment.
• Long hours sometimes required, including evenings, weekends, and holidays.
• Medium work: exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Company Benefits:

• Generous Paid Time Off plan, up to Five Weeks per Year
• Part-time Employees are also eligible for PTO
• Medical / Dental / Vision Insurance after 30 days of Service
• 401(k) Retirement Plan with Company Match
• Hotel Travel Programs
• Local Retailers Discount
• Pre-Tax Commuter Benefit
• Company Paid Basic Life Insurance and Accidental Death & Dismemberment
• Voluntary Short-Term Disability (STD) and Long-Term Disability (LTD)
• Voluntary Supplemental Life Insurance and Accidental Death & Dismemberment
• Voluntary Critical Illness, Accident Insurance and Hospital Indemnity

 EOE: Northview Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any characteristic as outlined by federal, state, or local laws