Server Assistant

Come be a part of Townhouse - Detroit! At Townhouse - Detroit, we are always seeking individuals with
creativity, passion, and the drive to be the best. We admire those who want a seat (and a voice) at the
table; those who wish to be strong contributing members of our growing team. If you want a career with
a progressive company and appreciate being part of a supportive and collaborative team, Townhouse-Detroit is looking for YOU. We are committed to our people with top notch pay & ample benefits, career long
training and development as well as endless opportunities for growth…so what are you waiting for?
If you want a career with a progressive company at a new concept with an experiential dining room and custom bar, Heirloom Hospitality is looking for YOU. We are seeking experienced, team player professionals who love to cultivate relationships and experiences through the fanatic pursuit of enlightened hospitality!

We are committed to our people with top notch pay & benefits, career long training and development as well as endless opportunities for growth.

Our Service Assistants responsibilities are:

• Deliver food promptly to the correct table and guest, announcing each dish professionally.

• Check dishes against tickets for accuracy, presentation, sides, sauces, and special requests before leaving the kitchen.

• Confirm any allergy or modification concerns with the kitchen or manager before serving.

• Provide prompt water service and replenish water throughout the meal.

• Clear finished dishes throughout service and clean, sanitize, and reset tables efficiently.

• Help guests with requests for utensils, napkins, condiments, and other service needs.

• Communicate missing items, delays, and guest concerns to servers and management.

• Keep the dining room, service stations, expo area, and restrooms clean, organized, and stocked.

• Complete opening and closing duties, including polishing glassware, restocking supplies, sweeping, mopping, and preparing tables for the next service.

• Support teammates during busy periods while working safely and with attention to detail.

In addition to the above, we look for people that possess the following knowledge, skills, and abilities to perform the essential functions of the role. However, we are always willing to train anyone with the right attitude and desire to grow, as you can't teach hospitality.

• 1+ years of food running/serving experience, preferably in a high volume or fine dining setting.
• A general understanding of Food, Liquor, Wine and Beer - with a passion to continue a higher level of understanding on all of these subjects.
• Ability to follow and execute steps of service.
• Understanding that we are curators of experiences, not order takers.
• A drive to be organized.
• Ability to maintain menu knowledge - including allergies, restrictions, modifications etc.
• An understanding of anticipatory service.
• A deep understanding of our menu, our execution of service and our standards following training, and the ability and desire to consistently deliver on all of the above.
• Capable to understand and solve problems with a calm and collective demeanor.
• Understand the importance of community outreach and contributing to the neighborhood