Required Years of Experience
3 years
Job Details
Position Overview
The Service Manager is responsible for leading daily service operations and ensuring an exceptional guest experience. This role serves as a visible leader on the floor, supporting service execution, team development, and hospitality standards while helping bring Straker’s London-born hospitality culture to life in New York City.
The ideal candidate is passionate about hospitality, thrives in a fast-paced environment, and leads by example through professionalism, accountability, and a strong commitment to guest satisfaction.
Responsibilities
- Lead service during assigned shifts and maintain a consistent presence on the floor
- Support daily restaurant operations and ensure service standards are executed at a high level
- Coach, develop, and motivate FOH team members through ongoing feedback and training
- Lead pre-shift meetings and reinforce hospitality, product knowledge, and service expectations
- Monitor guest experience and proactively address concerns or service recovery opportunities
- Foster strong communication and collaboration between FOH, BOH, and bar teams
- Support hiring, onboarding, and training initiatives as needed
- Ensure cleanliness, organization, and Department of Health readiness throughout the restaurant
- Assist with opening and closing procedures and ensure operational standards are maintained
- Support special events, new opening initiatives, and evolving operational needs of the business
Qualifications
- 2+ years of restaurant management or supervisory experience in a hospitality-driven environment
- Strong understanding of restaurant service standards and guest experience
- Proven ability to lead teams in a fast-paced restaurant environment
- Excellent communication, leadership, and problem-solving skills
- Comfortable providing coaching, feedback, and direction to team members
- Familiarity with Toast POS and Google Workspace
- Pre-opening experience preferred
- Availability to work nights, weekends, and holidays as needed
- Ability to stand for extended periods and lift up to 40 pounds
Compensation Details
Compensation: Salary/Hourly ($80,000.00 - $85,000.00)
Required Skills
Strong Leadership Skills
Team Development
Ability to Motivate Others
Proactive Problem Solving
Attention to Detail
Ability to Handle Guest Concerns
Adaptability to Changing Environments
Time Management Skills
Read more
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Part of Straker's
Thomas Straker is coming to New York, Bringing his London success to Soho. We are looking for talented Hospitality workers across all fields, to work closely with Tom in setting up a brand new restaurant.
