Required Years of Experience
2 years
Job Details
- Welcome guests with warmth, professionalism, and genuine hospitality, creating a polished first and last impression.
- Manage reservations, waitlists, seating plans, and guest communication accurately using an iPad and reservation applications.
- Learn to recognize returning guests by face and name, and communicate their preferences, special occasions, and relevant notes to the team.
- Escort guests to their tables and coordinate seating with managers and service staff to maintain a smooth flow throughout service.
- Respond calmly and professionally to delays, seating concerns, and guest complaints. Work toward a resolution and involve a manager when needed.
- Balance reservations, walk-ins, phone calls, and in-person requests in a high-volume, fast-paced environment.
- Maintain an organized, welcoming reception area and assist with coat check and guest follow-ups as needed.
- Collaborate with the management team to uphold Casa Tua’s service standards.
Physical and technical requirements: Hosts must be comfortable standing and moving throughout the restaurant for extended periods during a shift, and proficient with an iPad and reservation applications or able to learn them quickly.
Compensation Details
Compensation: Hourly ($28.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off
Required Skills
Customer Service Skills
Conflict Resolution skills
Time Management Skills
Attention to Detail
Multitasking Abilities
Interpersonal Skills
Teamwork
Adaptability
Read more
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Part of Casa Tua
Experience Casa Tua, our public restaurant, where every meal celebrates the simple pleasures of Italian and Mediterranean cuisine. Honoring a craft we’ve cultivated over two decades we spare no detail and put our heart first in everything we do. Whether you’re savoring a signature pasta or relishing in a decadent dessert, you’re not just dining out, you're welcomed home. Open for breakfast, lunch and dinner service, seven days a week.
