Front of House Manager

THE POSITION: RESTAURANT MANAGER

Position Overview 

We are looking for floor warriors - world class executors of hospitality and service.

Our Restaurant Managers are highly passionate about daily restaurant operations, guest experience, scheduling, floor plans, hiring/coaching staff, inventory control, health & safety standards, etc.  

Our Restaurant Managers lead with extreme hospitality and warmth.  They inspire the team through constant real time coaching on the floor, active feedback, and mentorship to achieve and maintain high standards.  They are endlessly motivated and inspired to impact the employee experience and the guest experience day in and day out.  

The Restaurant Manager role is for a proactive, people-focused leader who can perform under pressure in a fast paced environment and is available to work varied shifts at night, including weekends and holidays.

Essential Duties and Responsibilities 

• Uphold brand standards and service levels to protect the guest experience while positively impacting sales and minimizing costs within assigned areas of responsibility.  
• Ensure positive guest service in all areas.  Investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establish performance expectations and by conducting performance reviews.  Oversee FOH staff
• Manage shifts which include daily decision making, scheduling, planning while ensuring consistent high quality of food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Assist the General Manager in ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Perform other duties as assigned.

Qualifications 

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• At least 1+ years of management experience in an upscale/fine dining establishment.
• At least 2+ years of captain/server/bartender experience in an upscale/fine dining establishment (Forbes training is a plus)
• Strong interpersonal and conflict resolution skills
• Stable and progressive work history; Strong work ethic.
• Effective written and verbal communication skills 
• Graduate of an accredited hospitality or culinary program is a plus.

What we offer you: 

• Opportunities for advancement 
• Multiple benefit plans to suit your needs 
• Paid Sick LeaveTime Off or Paid Time Off (state specific)
• 401K 
• Positive and respectful work environment where diversity is valued 
• Generous employee discounts 
• Community volunteer opportunities 

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job.  For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
EOE