Required Years of Experience
3 years
Job Details
Lead Operations Specialist, NYC
Who We Are
CloudKitchens helps restaurateurs worldwide succeed in online food delivery. Our goal is to make food more affordable, higher quality, and more convenient for everyone.
We partner with restaurateurs of every size, from entrepreneurs opening their first restaurant to the world’s best-known quick-service chains.
Why Join Us
- Rapid growth: Online food delivery is booming. In the last five years, the US market alone grew 10X, from $10B to $100B, and could reach $500B to $1T by 2030.
- Industry impact: Help restaurants thrive in online food delivery and shape how people get their food.
- Collaborative team: Learn and grow with support from experienced colleagues and managers, and work across teams to drive customer success.
What You Will Do
Times Square is one of our busiest locations. Every hour, hundreds of orders leave our kitchens, and each one needs to reach the right hands.
As a Lead Operations Specialist, you will lead the hourly team that keeps the facility running and orders moving. You will coach and develop your team, track performance, keep licensees supported and ready for busy periods, and step in wherever the operation needs you, from resolving critical issues to covering shifts.
Flexibility and hustle are essential. Conditions change constantly, and no task is too big or too small. Our team works together to create an environment that works for restaurateurs, customers, and delivery partners.
Responsibilities
- Team Development: Continually onboard, coach, and develop a happy, high-performing team of hourly staff who run the facility and execute the order fulfillment process.
- Shift Management: You will act as our primary shift liaison for our lunch and dinner rushes 4-5 days a week.
- Licensee Support: Address facility, tech, and space issues with licensees, including calling OFOS on their behalf.
- Business Readiness: Work with Facility Operations Managers and team members to make sure licensees are ready for big orders, launches, and spikes in business.
- Customer Experience: Ensure our team delivers a professional and pleasant experience for every courier and customer who walks through our doors.
- Staffing Support: Fill in shifts during call-outs and act as general staffing support.
- Inventory & Audits: Review daily inventories, place replenishment orders when needed, and perform storage and common area audits.
What We’re Looking For
- Problem Solving: Spots issues quickly and takes ownership through resolution.
- Resilience & Hustle: Stays calm, positive, and productive in a high-volume, fast-changing environment.
- Team Builder: Creates a team environment where hourly staff feel supported, perform well, and want to stay.
- Team Leadership: Experience leading teams.
Compensation & Benefits
23-25$, plus full benefits:
- Health: Medical, dental, and vision insurance
- Retirement: 401(k) plan
- Time off: Paid time off (PTO)
Actual compensation is determined individually and may vary based on experience, skills, and qualifications.
Compensation Details
Compensation: Hourly ($23.00 - $25.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k
Required Skills
Coaching and Mentoring
performance tracking
Adaptability
Communication Skills
Collaboration
Conflict Resolution
Time Management
Attention to Detail
Read more
Commissary Kitchen, Food Delivery
Part of Cloud Kitchens
We’re taking restaurants to a whole new place. Where seamless delivery is prioritized, costs are minimized, and profits are maximized. And all you have to do is cook.
