Required Years of Experience
1 year
Job Details
Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Warren Street Hotel, where elegance meets outstanding service.
Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.
Title: Host
Location: Warren Street Hotel
Position Type: Non-Exempt
Reports To: Bar Manager / Food & Beverage Supervisor
*All Applicants Must Apply Via ADP Workforce Now Link
Job Description:
As a Bar Host, you'll be the welcoming face of our establishment, setting the tone for an exceptional dining experience. You'll greet guests on arrival, answer the telephone, take reservations, field emails and ensure that our guests are seated promptly and in accordance with their preferences.
Main Duties:
- Greet all guests warmly upon arrival
- Provide guests with estimated waiting times, maintaining a professional and courteous attitude even in challenging situations
- Seat guests according to their preferences while balancing customer flow in service stations
- Thank guests as they leave and invite them to return, relaying any feedback to the manager on duty
- Maintain excellent communication between the restaurant and other hotel departments
- Answer calls and field emails
- Perform other duties as assigned by the manager on duty
- Promote other Firmdale Hotels and restaurants
- Ensure punctuality and personal responsibility in all tasks
Requirements:
- Friendly and welcoming demeanor
- Excellent spoken and written English
- Availability for AM/PM shifts, weekends, and holidays
- Ability to stand for long periods
- OpenTable certification is preferred but not required
What We Offer:
- Competitive salary
- Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
- Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
- Complimentary meals on shift
- Free uniform dry-cleaning service
- Commuter transit benefits available Day 1
- Ongoing training and professional development, including annual education reimbursement program up to $3,000
- Social events throughout the year, including holiday parties, team member appreciation events, and more
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- Departmental and company-wide incentive programs
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
Crosby Street Hotel
- Three Michelin Keys, 2024, 2025
- Condé Nast Traveler 'Triple Crown', 2026
- Readers' Choice Awards, Condé Nast Traveller, 2024, 2025
- Top-Rated Tablet Hotels of All Time, 2025
- The Best Boutique Hotels in New York City, Travel + Leisure, 2024
- Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI)
Warren Street Hotel
- Two Michelin Keys, 2025
- The Hot List, Conde Nast Traveller, 2024
- The IT List, Travel + Leisure, 2024
- World's Greatest Places, TIME Magazine 2024
- The Best Boutique Hotels in New York City, Travel + Leisure, 2024
- Readers' Choice Awards, Condé Nast Traveller, 2025
The Whitby Hotel
- Three Michelin Keys, 2024, 2025
- Top-Rated Tablet Hotels of All Time, 2025
- Condé Nast Traveler 'Triple Crown', 2026
- Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025
- Best Afternoon Teas in New York City, Vogue, 2024, 2025
- Readers' Choice Awards, Condé Nast Traveller, 2024, 2025
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Join us at The Warren Street Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
Compensation Details
Compensation: Hourly ($20.00) plus tips
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off, Commuter Benefits
Required Skills
Customer Service Skills
Strong Interpersonal Skills
Conflict Resolution skills
Time Management
Customer Service Orientation
Time Management Skills
Communication Skills
Teamwork
Read more
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Part of Firmdale Hotels
Situated in Tribeca, lower Manhattan between West Broadway and Greenwich, Warren Street Hotel is a celebration of contemporary art and design with interiors by Kit Kemp Design Studio.
The hotel is perfectly located just a short walk to New York’s Financial District and bustling SoHo. The neighbourhood is characterised by cobblestone streets, restored red brick warehouses, modern art galleries and independent boutiques as well as an array of locally-loved restaurants and cafes. There are an abundance of things to see and do just moments from the hotel including Brookfield Place for shopping and dining with river views, the unique Oculus, One World Trade Observatory and the impressive new Perelman Performing Arts Center.
The hotel will feature 57 individually designed bedrooms and suites along with 12 exclusive upper floor residential suites over 11 floors, each with full length windows, some with a private terrace and spectacular skyscraper views of lower Manhattan and the Hudson River.
Awards / Distinctions
20262025
2024
