Required Years of Experience
2 years
Job Details
Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at Warren Street Hotel, where elegance meets outstanding service.
Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.
Title: Warren Street Bar Food & Beverage Floor Manager
Location: Warren Street Hotel
Position Type: Full Time, Exempt
Reports To: Food and Beverage Manager
*All applicants must apply via ADP Workforce Now Link provided
Position Summary
Reporting directly to the Food & Beverage Manager, the Food & Beverage Floor Manager is responsible for overseeing the daily operation and service standards of all outlets of the Food & Beverage department. Including the restaurant, room service, and hotel amenity spaces. This role also plays an integral part in supporting banquet and special event operations. The Food & Beverage Floor Manager is expected to deliver exceptional guest experiences, lead and motivate the service team, drive financial performance, and uphold the highest hospitality and service standards across all assigned outlets.
Schedules may vary based on business needs, including evenings, weekends, holidays, and special events.
Qualifications
- Minimum of 2 years of F&B management experience in a luxury hotel or fine dining restaurant (2-star level or higher), preferably in New York City
- Banquet and private event experience preferred
- Strong leadership, communication, and organizational skills
- Proficiency in Microsoft Office (including spreadsheet creation)
- Experience with POS systems (Micros, Aloha, etc.)
- NYC Food Handler’s License required (or ability to obtain)
- TIPS certification preferred
Key Responsibilities
Guest Service & Operations
- Ensure all guest needs are met and exceeded whenever possible
- Maintain an active and visible presence on the floor to lead and support the service team
- Handle guest complaints in accordance with company standards and report appropriately to the F&B Manager and/or Duty Manager
- Serve as a role model in guest engagement, hospitality, and professional presentation
- Utilize guest history to personalize service experiences
- Ensure team awareness of VIP guests and their specific requirements
- Build and maintain strong guest relationships
- Collect and document guest feedback, ensuring follow-through on future visits
- Continuously evaluate and improve service standards and operational procedures
Banquet & Special Events Operations
- Support the captains and kitchen teams on events execution during high volume periods
- Ensure events are executed on time and in accordance with brand standards
- Uphold all safety, service, and quality standards during event operations
- Act as a floor leader to ensure service flow, guest satisfaction, and operational efficiency
Team Leadership, Training & Development
- Assist in recruiting and retaining high-caliber team members
- Conduct effective pre-service meetings and provide consistent one-on-one coaching
- Conduct performance appraisals for assigned team members
- Identify training needs and coordinate appropriate development solutions
- Uphold service standards and order-of-service guidelines
- Maintain high standards of discipline, accountability, and professionalism
- Ensure appropriate staffing levels at all times for restaurant and event operations
- Ensure team members maintain strong product, menu, and event knowledge
- Support and maintain incentive programs
- Foster a positive, motivating, and professional work environment
Financial & Administrative Responsibilities
- Prepare and oversee weekly payroll
- Prepare monthly department summaries, including sales performance, staffing updates, training initiatives, and operational improvements
- Drive revenue goals and manage labor and operational costs
- Assist with monthly inventory and stock take; address discrepancies
- Ensure accurate completion of daily reports, opening/closing paperwork, and health department checklists
- Oversee proper cash handling procedures
- Ensure compliance with all company policies and local/state regulations
What We Offer:
- Competitive salary
- Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
- Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
- Complimentary meals on shift
- Free uniform dry-cleaning service
- Commuter transit benefits available Day 1
- Ongoing training and professional development, including annual education reimbursement program up to $3,000
- Social events throughout the year, including holiday parties, team member appreciation events, and more
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- Departmental and company-wide incentive programs
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
Crosby Street Hotel
- Three Michelin Keys, 2024, 2025
- Condé Nast Traveler 'Triple Crown', 2026
- Readers' Choice Awards, Condé Nast Traveller, 2024, 2025
- Top-Rated Tablet Hotels of All Time, 2025
- The Best Boutique Hotels in New York City, Travel + Leisure, 2024
- Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI)
Warren Street Hotel
- Two Michelin Keys, 2025
- The Hot List, Conde Nast Traveller, 2024
- The IT List, Travel + Leisure, 2024
- World's Greatest Places, TIME Magazine 2024
- The Best Boutique Hotels in New York City, Travel + Leisure, 2024
- Readers' Choice Awards, Condé Nast Traveller, 2025
The Whitby Hotel
- Three Michelin Keys, 2024, 2025
- Top-Rated Tablet Hotels of All Time, 2025
- Condé Nast Traveler 'Triple Crown', 2026
- Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025
- Best Afternoon Teas in New York City, Vogue, 2024, 2025
- Readers' Choice Awards, Condé Nast Traveller, 2024, 2025
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Join us at Warren Street Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
Compensation Details
Compensation: Salary ($70,000.00 - $73,000.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off, Commuter Benefits
Required Skills
Exceptional Customer Service
Ability to Deliver Exceptional Guest Experiences
Ability to Handle Guest Complaints
Capability to Motivate and Lead a Team
Role Modeling in Guest Engagement
Skill in Handling Guest Complaints Effectively
Personalization of Service Experiences
Expertise in Personalizing Service Experiences
Read more
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Part of Firmdale Hotels
Situated in Tribeca, lower Manhattan between West Broadway and Greenwich, Warren Street Hotel is a celebration of contemporary art and design with interiors by Kit Kemp Design Studio.
The hotel is perfectly located just a short walk to New York’s Financial District and bustling SoHo. The neighbourhood is characterised by cobblestone streets, restored red brick warehouses, modern art galleries and independent boutiques as well as an array of locally-loved restaurants and cafes. There are an abundance of things to see and do just moments from the hotel including Brookfield Place for shopping and dining with river views, the unique Oculus, One World Trade Observatory and the impressive new Perelman Performing Arts Center.
The hotel will feature 57 individually designed bedrooms and suites along with 12 exclusive upper floor residential suites over 11 floors, each with full length windows, some with a private terrace and spectacular skyscraper views of lower Manhattan and the Hudson River.
Awards / Distinctions
20262025
2024
