Food Runner

The Food Runner plays an essential role in delivering an exceptional dining experience by ensuring food is presented accurately, consistently, and promptly. This position serves as a vital connection between the kitchen and front-of-house team, helping maintain service standards, food quality, and the overall flow of operations.

We are looking for someone who can work at both Nowon East Village and Bushwick locations.

Role Highlights:

• Efficient Food Delivery: Ensure dishes are delivered promptly, accurately, and to the correct tables.

• Presentation Excellence: Maintain proper food presentation, ensuring every dish meets Nowon's standards before reaching the guest.

• Menu Knowledge: Develop a strong understanding of menu items, ingredients, modifications, and allergens.

• Service Coordination: Communicate effectively with servers, kitchen staff, and management to maintain smooth service.

• Guest Experience: Provide knowledgeable and attentive guest interactions when delivering dishes.

• Attention to Detail: Verify table numbers, seat positions, dietary modifications, and special requests before running food.

• Team Collaboration: Support the front-of-house team and contribute to an organized, efficient, and welcoming dining environment.

• Physical Stamina: Stand, walk, lift, and carry trays and dishes for extended periods.

Roles and Responsibilities:

• Collaborate with the kitchen and front-of-house team to ensure timely, accurate, and organized food delivery.

• Run food orders efficiently, ensuring dishes reach the correct tables and guests in the proper sequence.

• Verify dishes against tickets before leaving the kitchen, paying close attention to modifications, allergies, and special requests.

• Maintain a strong understanding of the menu, including ingredients, preparation methods, presentation, and potential allergens.

• Clearly and confidently identify each dish when presenting it to guests, providing a brief description when appropriate.

• Ensure all dishes are presented according to Nowon's plating and presentation standards.

• Communicate any discrepancies, missing items, delays, or guest concerns to the appropriate server or manager.

• Maintain awareness of the dining room and coordinate with servers to ensure food is delivered at the appropriate time.

• Assist with maintaining an organized and clean food-running station, including trays, utensils, and service equipment.

• Communicate effectively with kitchen staff regarding ticket priorities, course timing, and special requests.

• Support servers and other front-of-house team members when needed to maintain seamless service.

• Contribute to a welcoming and hospitable atmosphere, ensuring guests feel valued and well cared for.

Requirements:

• At least 2 years of previous experience as a Food Runner, Server Assistant, or in a similar restaurant role.

• Strong understanding of restaurant service flow and food-running procedures.

• Ability to learn and confidently communicate menu ingredients, descriptions, and allergens.

• Excellent attention to detail, particularly with table numbers, seat positions, and dietary modifications.

• Strong communication skills and the ability to collaborate effectively with kitchen and front-of-house teams.

• Ability to work efficiently and remain composed in a fast-paced, high-volume dining environment.

• Physical stamina to stand, walk, lift, and carry trays and dishes for extended periods.

• Flexibility to work varied shifts, including evenings, weekends, and holidays.

• Positive attitude, strong work ethic, and willingness to learn, take direction, and contribute to the overall success of the team.