Food Runner

FOOD RUNNER / EXPO

THE ROLE

Join a high-energy team that delivers a feast for the senses on a nightly basis. We strive for excellence with an elevated sense of hospitality, and we care for our team and our community.

We pride ourselves on our fast-paced culture and exceptional guest experiences. We are looking for high-energy team players with a guest-first attitude who are eager to learn and who take pride in providing polished, accurate, and memorable service.

The Expo / Food Runner is responsible for controlling the flow of food in and out of the kitchen and maintaining clear communication between the culinary and front-of-house teams. This position plays a critical role in ensuring every dish is delivered accurately, promptly, and with confidence. Food Runners must possess strong menu knowledge, including ingredients, modifications, garnishes, and table positions, so that each plate reaches the correct guest and is presented with polish.

In addition to running food, this role can support table maintenance, assist with resets, remove used dishes and utensils, and help maintain service stations in preparation for business demands. Ultimately, the Expo / Food Runner helps create a high-quality dining experience by supporting a smooth pace of service, protecting order accuracy, and anticipating the needs of both guests and teammates.

KEY RESPONSIBILITIES

• Control and support the flow of food from the kitchen to the dining room, ensuring timely and accurate delivery of every course.
• Maintain clear, professional communication between the kitchen, expo line, servers, bartenders, and support staff throughout service.
• Deliver food to guests using proper table numbers, seat positions, and service standards, clearly naming dishes and noting modifications when presenting each plate.
• Develop and maintain extensive knowledge of the food and beverage menus, including ingredients, preparations, garnishes, allergens, and special requests.
• Assist with final plate checks and organized steps of service to help ensure consistency, accuracy, and quality even during the busiest periods.
• Set, reset, and maintain tables as needed, and promptly remove used dishes, glassware, and utensils to support a clean and polished dining room.
• Keep side stations stocked, organized, and prepared for business demands, including service ware, condiments, and other necessary tools.
• Anticipate the needs of coworkers and step in proactively to support the overall operation and guest experience.
• Deliver a consistently high level of customer service to each guest by acting with urgency, awareness, and professionalism.
• Build rapport with guests through confident, courteous interactions that help reinforce hospitality and encourage repeat clientele.
• Maintain a safe and clean working environment by complying with sanitation, health, and safety guidelines.
• Understanding of KDS and Expo role 

QUALIFICATIONS

• Strong multitasking ability and the capacity to remain organized in a fast-paced service environment.
• Diligent work ethic with a high level of reliability, urgency, and attention to detail.
• Ability to learn and retain extensive food and beverage knowledge.
• Mechanical and methodical approach to execution, with organized steps of service that support accuracy and consistency.
• Professional appearance, polished communication, and a team-first attitude.
• Ability to forecast and anticipate the needs of guests, teammates, and the restaurant as a whole.
• Experience in a full-service restaurant preferred.
• Availability to work nights, weekends, and holidays.
• Growth-minded approach with the desire to learn, improve, and contribute to a high-performance culture.

PHYSICAL REQUIREMENTS

• Must be able to stand and walk for the duration of scheduled shifts.
• Must be able to lift and carry up to 50 pounds safely.
• Must be able to move quickly and safely through a busy restaurant environment, including navigating stairs, tight spaces, and crowded service areas when applicable.
• Must be able to bend, reach, stoop, and carry service items repeatedly throughout the shift.
• Ability to work nights, weekends, holidays, and shifts based on business demands.