Assistant General Manager

For almost 30 years, One Off Hospitality has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home.

Full-time role! Open/flexible availability needed!
- At least 2-3 years of restaurant management experience required, including leading teams, training and coaching
- Cocktail/spirit/wine knowledge and experience working behind a bar is a huge bonus

POSITION SUMMARY: We're looking for an enthusiastic professional who loves to has fun at work, has hospitality running through their veins, has a true understanding of quality and wants to join the leadership team of one of the country’s best restaurants.

Requirements
The essential functions include, but are not limited to the following:

• Maintains a cheerful, courteous disposition and a neat, clean and professional image
• Promotes cooperative effort, team spirit and good morale among employees
• Thorough understanding of all FOH hourly roles and duties and ability to jump in and support the team as needed.
• High-level attention to detail in all aspects of work. It ALL counts!
• Maintains up-to-date knowledge of all food and beverage items on menu and trains the staff on the same
• Supervises staff during, before, and after service to ensure quality of service, positive guest experience, and cleanliness
• Collaborates with the location GM & Chef, marketing, and social media teams on creative ideas for driving guest and employee engagement
• Prioritizes hospitality including personally greeting guests and checking in on tables during service
• Performs shift change and/or opening or closing duties, as needed
• Collaborates with location General Manager & Chef with administrative tasks as needed
• Resolves guests issues in a polite, friendly manner always making sure we follow up with them when needed (also reporting all escalated situations to the General Manager)
• Has a strong understanding of One Off Hospitality history, values and philosophy

Minimum Qualifications (Education, Experience, Skills)

• High School Diploma or GED graduate
• Open availability
• 1-3 years minimum previous management experience is required
• Illinois Manager Food Sanitation Certification required
• Illinois Allergen Certification required
• BASSET Certification required
• Manager's Food Handler Certification required
• Ability to manage and accel during periods of high volume
• Desire to maintain a clean, healthy, and safe working environment
• Ability to coordinate multiple activities with attention to detail
• Ability to work independently with minimal supervision
• Familiarity with 7 Shifts, Open Table and/or Toast preferred
• A strong bar background a plus, especially experience with ordering, menu development, creativity, and inventory management
• A deep appreciation and love of hospitality

One Off Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.