Restaurant Host

Summary of Position:

The role of the Host is to provide guests a warm welcome and a fond farewell upon departure. Manage the day-to-day reservations, walk-ins in Open Table and are ambassadors for Le Colonial

Duties & Responsibilities include but are not limited to:

• Report to work in proper uniform, abiding by the uniform guidelines
• Greet guests in a warm, friendly and sincere manner
• Keep track of walk-in and reservation guests through Open Table. Must have solid knowledge on how to use open table and phone systems.
• Update guest notes, profiles and preferences
• Maintain and manage wait-list
• Greet and seat guests
• Observe tables and keep track of clean, dirty and occupied tables
• Inspect menus for cleanliness and crispness and change out when necessary
• Answer phone with knowledge of the operations of the restaurant and/or direct guests for further assistance. Refer to hostess training manual.
• Cleaning, organizing and stocking menus at host area
• Answer phone within three rings
• Other duties as directed

Qualifications:

• Prior experience in customer service
• Excellent phone skills and communication skills
• Must be a team player
• High school diploma or GED equivalent required

Physical Demands:

This position is very active and requires standing for long periods of time. The position may require occasional lifting of products weighing up to 20 pounds.