Food Runner

Ballyhoo Hospitality Group is seeking an energetic, hospitality focused Food Runner/Busser to join our team at Gemini in Lincoln Park.

Concept Overview:
Gemini is a Ballyhoo Hospitality concept and a longstanding neighborhood restaurant in the heart of Lincoln Park. Known for its welcoming atmosphere and lively bar, Gemini serves an updated American menu that focuses on seasonal ingredients and approachable comfort dishes. The dining room is anchored by a large U shaped bar that serves as the social center of the restaurant. Guests gather for craft cocktails, wine, and familiar favorites while the sidewalk patio offers a relaxed outdoor dining experience during warmer months.

Job Summary:

The Food Runner position involves managing the kitchen expo service and the flow of food tickets. This role includes delivering dishes to guest tables, describing the food, providing tableside service when necessary, keeping an eye on guest satisfaction, and supporting the kitchen team in expediting service.

We are looking for a Food Runner who is professional, friendly, and dedicated to providing excellent customer service. This role will also require cross-training for the Busser role and work those shifts as required. Key responsibilities of this role include efficiently clearing and cleaning tables, booths, and chairs, as well as promptly removing used dishes. Bussers also play a crucial support role for the serving staff and bartenders by setting tables, refilling beverages, and ensuring table settings are readily available. On occasion, they may also assist polishing and stocking restaurant dishes and glassware

Essential Duties and Responsibilities:

• Welcome all guests and ensure guests receive responsive, professional and gracious service at all times.
• Communicate with other service staff to always ensure the wants and needs of guests are fulfilled.
• Participate in Pre-Shift meetings and learn new menu items.
• Have full understanding of how orders are sent to the kitchen with modifications
• Have full understanding of the restaurants allergy SOP
• Assist the Chef in expediting the food to the dining room.
• Aware of all upcoming orders and status of tables expecting food.
• Use position numbers and proper spiels.
• Keep the expediter station and kitchen stocked with plates, plate wipes, doilies, etc. throughout service.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s standards.
• Maintain a clean, safe environment all times in the Dining Room and all service stations.
• Perform all side work applicable to assigned station.
• Perform other related duties as assigned.

 Job Requirements:

• Excellent communication skills.
• Excellent interpersonal skills with a focus on guest satisfaction
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Ability to describe all menu items, prices and methods of preparation.
• Ability to lift and/or move up to 50 pounds.
• Ability to lift, balance, and carry trays of food weighing up to 25 pounds.
• Ability to work varied shifts, including nights, weekends and holidays.

We offer:

• Paid Leave
• Medical, Dental, and Vision Insurance
• Opportunities for professional growth and development
• A supportive and inclusive work environment
• The chance to be part of a renowned and growing restaurant group known for its culinary artistry and welcoming ambiance
• Employee dining privileges

Why Join Us?

• Opportunity to work in a dynamic and friendly environment.
• Gain valuable experience in the hospitality industry.
• Be part of a team that values growth and development.

How to Apply:

Interested candidates should submit their resume and a brief cover letter outlining their relevant experience 

Ballyhoo Hospitality Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.