Customer Service Rep

Job Title: Front of House / Hospitality Team Member

Location: Alhambra, CA

Position Type: Full-time / Part-time

About Monty's Alhambra

At Monty's Alhambra, we serve up bold flavor, iconic comforting favorites, and high-energy hospitality. We take pride in quality ingredients, fast & friendly service, and creating a welcoming neighborhood vibe for our local community. We are looking for an outgoing, reliable, and proactive FOH Team Member to join our team and serve as the face of Monty's!

Role Summary

As a FOH Team Member, you are the first point of contact for our guests. You will welcome customers, take orders accurately, handle cash and POS transactions, maintain a clean and stocked dining area, and ensure every guest leaves with a great experience.

Key Responsibilities

• Guest Experience: Greet guests warmly, answer menu questions, offer recommendations, and deliver exceptional customer service.

• Order Processing: Accurately enter take-out, dine-in, and phone orders into the POS system; handle cash and credit transactions responsibly.

• Order Packaging & Fulfillment: Ensure orders are double-checked for accuracy, properly packaged, and handed off smoothly to guests or delivery drivers.

• Dining Room & Station Maintenance: Keep the counter, register area, beverage/condiment stations, and seating area clean, sanitized, and fully stocked.

• Teamwork: Maintain active communication with line cooks and kitchen staff to ensure accurate guest order flow and fast ticket times.

• Opening/Closing Duties: Assist with standard front-of-house opening and closing procedures, cleaning checklists, and restock tasks.

Qualifications & Skills

• Experience: 1+ years of experience in customer service, cashiering, or fast-casual food service preferred (will train the right enthusiastic candidate!).

• Communication: Upbeat, positive attitude with clear, friendly verbal communication skills.

• Detail-Oriented: Ability to handle busy rushes with speed, accuracy, and a positive attitude.

• Tech-Savvy: Comfortable operating modern POS systems (e.g., Toast, Square, or similar).

• Requirements:

  • Ability to stand for extended periods and lift up to 25–30 lbs when stocking supplies.

  • Reliable transportation and punctual attendance.

Perks & Benefits

• Competitive hourly wage + generous tip share

• Employee meals throughout scheduled shift

• Flexible scheduling options

• Supportive team culture with room for growth into lead/management roles

How to Apply

Apply directly on Culinary Agents with your resume or brief summary of your work history. We look forward to meeting you!