Food Runner

Runner / Busser – & The Wolf

Location: 1104 Decatur Street, New Orleans, LA
Department: Front of House
Reports to: Floor Manager and Management Team

Position Summary

The Runner / Busser at & The Wolf plays a vital role in maintaining the pace, presentation, and overall quality of the dining experience. This position supports the service team by delivering food accurately and efficiently, maintaining clean and organized dining areas, and ensuring tables are properly reset for incoming guests.

The ideal candidate is attentive, proactive, organized, and comfortable working in a fast-paced restaurant setting. A successful Runner / Busser understands the importance of timing, communication, and teamwork, contributing to a seamless service experience while maintaining the restaurant’s standards of hospitality, cleanliness, and presentation.

Key ResponsibilitiesFood Running & Service Support

• Deliver food from the kitchen to the correct tables promptly, accurately, and with attention to presentation.
• Verify dishes against order tickets before delivery and communicate any discrepancies to the appropriate team member.
• Maintain knowledge of menu items to assist with accurate food delivery and answer basic guest questions.
• Communicate clearly with servers, kitchen staff, and management to support efficient service.
• Assist servers with food delivery, table maintenance, and guest requests as needed.
• Maintain awareness of table pacing and service priorities during busy periods.
• Handle all food and service items with care, ensuring dishes are presented professionally.

Table Maintenance & Bussing

• Clear used plates, glassware, silverware, and other service items promptly and discreetly.
• Reset tables according to restaurant standards, ensuring proper placement of silverware, glassware, and table settings.
• Maintain clean, organized, and presentable dining areas throughout service.
• Monitor tables for used items and anticipate when guests may need additional assistance.
• Clean and sanitize tables and surrounding areas between seatings.
• Keep service stations, bussing areas, and other designated spaces stocked and organized.
• Remove waste and soiled items according to established sanitation procedures.

Guest Experience & Hospitality

• Maintain a professional, friendly, and attentive presence throughout the restaurant.
• Interact with guests courteously and respectfully while minimizing disruptions to their dining experience.
• Respond promptly to guest requests within the scope of the role and communicate additional needs to the appropriate team member.
• Maintain awareness of the dining room and contribute to a clean, comfortable, and welcoming atmosphere.
• Uphold the restaurant’s standards of presentation, discretion, and genuine hospitality.

Teamwork & Operational Standards

• Work closely with servers, bartenders, kitchen staff, and management to maintain smooth service flow.
• Follow direction from the Floor Manager and prioritize tasks according to the needs of service.
• Assist with opening and closing duties, including stocking, cleaning, polishing glassware and silverware, and preparing service stations.
• Maintain proper handling of dishes, glassware, and equipment to prevent breakage and ensure safe operations.
• Follow all food safety, sanitation, and workplace safety procedures.
• Communicate low supplies, equipment issues, and operational concerns to management promptly.
• Support the team wherever needed to maintain service consistency during high-volume periods.

Qualifications & Skills

• Previous restaurant, food running, or bussing experience preferred but not required.
• Strong sense of urgency, organization, and attention to detail.
• Ability to work efficiently in a fast-paced restaurant environment.
• Strong communication skills and a team-oriented mindset.
• Ability to follow instructions, prioritize tasks, and respond to changing service needs.
• Professional demeanor and commitment to hospitality.
• Ability to handle dishes, trays, glassware, and service equipment safely.
• Flexible availability for evenings, weekends, and holidays as business requires.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to carry trays, dishes, glassware, and other restaurant items safely.
• Ability to bend, reach, lift, and move throughout the dining room and service areas.
• Ability to work safely and efficiently in a busy restaurant with frequent movement between the kitchen and dining room.

Our Standard

At & The Wolf, every team member contributes to the quality of the guest experience. The Runner / Busser is expected to demonstrate urgency, attention to detail, and a commitment to teamwork while maintaining the cleanliness, organization, and presentation standards that define the restaurant. Through consistent execution and genuine hospitality, this role helps create a seamless and memorable dining experience for every guest.