Front of House Staff

FOH Staff are responsible for delivering a warm, efficient, and highly organized guest experience at Teo Teo. As a high-volume neighborhood rotisserie, service should feel straightforward and effortless while maintaining exceptional standards for food quality, presentation, cleanliness, and hospitality.

This is a hands-on service role responsible for taking and fulfilling orders, assembling meals, salads, and sandwiches, coordinating hot-food handoffs with the kitchen, maintaining the dining and service areas, and supporting daily food and beverage preparation.

Key Responsibilities

Guest Service & Order Fulfillment

• Welcome guests, answer menu questions, take orders, and accurately process payments.
• Maintain an efficient flow of orders during high-volume service.
• Assemble and package rotisserie meals, salads, baguette sandwiches, sides, sauces, and other menu items according to established standards.
• Coordinate closely with Cooks for accurate and timely handoff of rotisserie chicken and other hot food.
• Ensure every order is complete, accurately packaged, and presented to Teo Teo standards.
• Maintain awareness of dine-in, takeaway, and pickup orders throughout service.

Food & Beverage Preparation

• Prepare and maintain mise en place for FOH service.
• Portion and assemble salads, sandwiches, sauces, desserts, beverages, and other assigned menu items.
• Follow established recipes, portioning, labeling, storage, and presentation standards.
• Monitor product levels throughout service and communicate replenishment needs to the kitchen.

FOH Standards & Cleanliness

• Maintain clean and organized counters, seating, stools, service stations, and guest-facing areas throughout the day.
• Monitor and maintain restroom cleanliness and supplies.
• Keep packaging, utensils, napkins, condiments, and other service supplies stocked and organized.
• Complete assigned opening, closing, cleaning, restocking, and inventory procedures.
• Follow all food safety, hygiene, sanitation, and product-handling requirements.

General Expectations

• Work collaboratively with Cooks and FOH teammates to maintain fast, accurate, and organized service.
• Remain calm, attentive, and hospitable during high-volume periods.
• Follow all Teo Teo recipes, procedures, service standards, and operating guidelines.
• Maintain reliable attendance and arrive on time and prepared for all scheduled shifts.
• Wear the required uniform and slip-resistant shoes during all shifts.
• Communicate product, equipment, guest, safety, or operational issues promptly to Management.
• Maintain a professional, collaborative, and organized working environment.

Required Skills & Qualifications

• Restaurant, hospitality, or customer service experience preferred.
• Strong communication and customer service skills.
• Ability to work quickly and accurately in a high-volume environment.
• Comfortable handling food and performing light food preparation.
• Ability to learn and consistently follow recipes, portioning, and presentation standards.
• Ability to stand for extended periods and perform the physical responsibilities required during service.
• Reliable, punctual, organized, and team-oriented.
• Food Handler certification as required.