Delivery Attendant

Position: To-Go Specialist
Department: Front of House
Employment Type: Full-Time / Part-Time
Reports To: Restaurant Manager

We are looking for a friendly, organized, and detail-oriented To-Go Specialist to join our restaurant team. The ideal candidate takes pride in providing excellent guest service, ensuring takeout orders are accurate and complete, and creating a positive guest experience from the moment an order is placed until it reaches the customer.

The To-Go Specialist plays an important role in maintaining our service standards, coordinating with the kitchen and front-of-house team, and ensuring every takeout order meets our expectations for quality, presentation, and accuracy.

• Greet guests warmly and provide professional, attentive customer service.

• Answer phone calls, takeout inquiries, and online ordering questions.

• Accurately enter and process takeout orders through the restaurant’s POS system.

• Verify every order for accuracy, presentation, special requests, and necessary condiments or utensils before handing it to the guest or delivery driver.

• Package food carefully to maintain quality, temperature, and presentation.

• Coordinate with the kitchen and service team to ensure orders are prepared and delivered on time.

• Manage the takeout pickup area and keep it clean, organized, and properly stocked.

• Communicate wait times, order updates, and any delays to guests in a courteous manner.

• Handle guest concerns professionally and involve management when necessary.

• Process payments accurately and follow cash-handling procedures.

• Maintain food safety, sanitation, and restaurant cleanliness standards.

• Assist with other front-of-house duties as needed.

• Previous restaurant, hospitality, customer service, or takeout experience preferred.

• Strong communication and organizational skills.

• Excellent attention to detail and commitment to order accuracy.

• Ability to multitask and remain calm in a fast-paced environment.

• Comfortable using a POS system, phone system, and online ordering platforms.

• Reliable, punctual, and able to work as part of a team.

• Positive attitude and a genuine desire to provide excellent guest service.

• Ability to stand for extended periods and lift or carry restaurant supplies and orders as required.

Our ideal candidate is dependable, proactive, and guest-focused. They understand that takeout service is an extension of the restaurant experience and take ownership of every order. They communicate clearly, work efficiently under pressure, and consistently represent the restaurant in a professional and welcoming manner.

• Fast-paced restaurant environment.

• Availability for evenings, weekends, and holidays may be required.

• Flexible full-time and part-time scheduling, depending on business needs.

Compensation will be based on experience and applicable wage requirements.

Eligible employees may receive benefits and other opportunities according to restaurant policy.

We are committed to providing equal employment opportunities and maintaining a respectful, inclusive workplace. Employment decisions are made without unlawful discrimination and in accordance with applicable federal, California, and local laws.

Interested in joining our team?
We look forward to meeting candidates who are passionate about hospitality, teamwork, and delivering an excellent guest experience.