Required Years of Experience
1 year
Job Details
Major Food Group is hiring enthusiastic Host/Hostess for The Lobster Club, located inside the historic Seagram's Building.
The Lobster Club is a Japanese Brasserie by Major Food Group. It was designed by Peter Marino in collaboration with Major Food Group to celebrate a unique interpretation of Japanese cuisine. Classic techniques like tempura, gyoza, yakitori and robata are on display, along with a focus on Teppanyaki and Sushi. The Lobster Club sources fish directly from Tokyo's Tsukiji market in order to ensure the highest level of quality. Everything on the menu is designed to be shared, with the focus on food and fun, not formality.
As a valuable addition to our team, you must ensure that guests have a pleasant and memorable experience.
RESPONSIBILITIES:
- Greets and seats guests, presents menus to guests, informs them of special catch and soups.
- Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations.
- Takes names on a waiting list.
- Runs the floor plan board.
- Observes tables and keeps track of clean, dirty and occupied tables.
- Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
- Cleans, organizes and stocks menus at the host area.
- Answers phone and answers questions concerning the menu and restaurant.
- Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience.
- Performs other duties as directed.
REQUIREMENTS:
- Experience in a high volume, upscale restaurant preferred but not required
- Previous customer service experience strongly preferred
- Possesses and exhibits the drive to provide exceptional service.
- Full time flexible hours are required (able to work days, nights, weekends, holidays).
- Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs.
- Proficient or ability to learn computer skills including POS systems, OpenTable, Word and Excel.
- Positive and enthusiastic attitude
BENEFITS:
- Competitive Salary
- Medical/Dental/Vision Insurance with Company subsidy
- Growth Opportunities
- Progressive Paid Time Off
- Parental Leave
- Tuition Reimbursement
- Generous Dining Allowance
- Unlimited Referral Program
- TransitChek Discount
- 401k Plan with Employer Contribution
Compensation: $20- $22 hourly based on experience.
Equal Employment Opportunity
Major Food Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Major Food Group is an equal opportunity employer.
Compensation Details
Compensation: Hourly ($20.00 - $22.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts
Required Skills
Customer Service
Ability to Work in a High Volume Environment
Ability to Work In a High Pressure Environment
Teamwork
Strong Communication Skills
high volume restaurant experience
Communication Skills
Ability to Multitask
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Part of Major Food Group
The Lobster Club is a Japanese Brasserie by Major Food Group. It was designed by Peter Marino in collaboration with Major Food Group to celebrate a unique interpretation of Japanese cuisine. Classic techniques like tempura, gyoza, yakitori and robata are on display, along with a focus on Teppanyaki and Sushi. The Lobster Club sources fish directly from Tokyo's Tsukiji market in order to ensure the highest level of quality. Everything on the menu is designed to be shared, with the focus on food and fun, not formality.
The Lobster Club is the first restaurant in America to be designed by world renowned architect Peter Marino. Peter has designed, commissioned, and selected every item in the room, from the uniforms and floors, to the original Picasso Plates and Marino-designed Picasso inspired sculptures, to the chopsticks and bar stools.
