Host
Sutro Hall
140 New Montgomery Street, San Francisco, CA
62 people viewed
Required Years of Experience
1 year
Job Details
About Sutro Hall
Sutro Hall will be a neighborhood restaurant rooted in San Francisco - an everyday gathering place where great food, genuine hospitality, and memorable celebrations come together. Our goal is to become the kind of place guests return to week after week: equally suited for a casual dinner at the bar, a milestone celebration, or a memorable evening with friends.
We're building a team that believes hospitality is personal. Every interaction should feel warm, thoughtful, and effortless, creating experiences that are both polished and approachable.
Overview
The Host is the first and last impression of Sutro Hall. Working alongside the Maître D' and management team, the Host helps create a welcoming, organized, and seamless guest experience from the moment guests arrive.
As a member of the opening team, this role will help establish the hospitality standards that define Sutro Hall from day one. The Host plays an important role in managing reservations, supporting the flow of the dining room, and ensuring every guest feels genuinely welcomed and cared for.
What You'll Do
• Welcome every guest with warmth, professionalism, and genuine hospitality.
• Support the Maître D' in managing reservations, seating assignments, and waitlists.
• Guide guests through the arrival experience while communicating accurate wait times and expectations.
• Answer phones, assist with reservations, and respond to guest inquiries.
• Communicate guest preferences, celebrations, and special requests to the service team.
• Support the flow of the dining room by working closely with managers, servers, and support staff.
• Maintain a clean, organized, and welcoming host stand.
• Thank guests as they depart and invite them to return.
• Step in wherever needed to support the guest experience.
Who You Are
• You genuinely enjoy welcoming and connecting with people.
• You are friendly, poised, and confident under pressure.
• You communicate clearly and enjoy working as part of a team.
• You are organized, detail-oriented, and naturally aware of what's happening around you.
• You enjoy fast-paced environments and can balance multiple priorities at once.
• You believe every interaction matters, no matter how brief.
• You're excited to help open a restaurant and contribute to building its culture from day one.
Knowledge, Skills & Abilities
• Previous restaurant or hospitality experience preferred but not required.
• Experience with reservation platforms such as OpenTable is a plus.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Willingness to learn and grow within the hospitality industry.
• Availability to work evenings, weekends, and holidays.
Hourly Compensation: $19.61 per hour + tips
Benefits
• Medical, Dental, & Vision Insurance
• Paid Time Off
• Commuter Benefits
• Dining Discounts
EOE: Sutro Hall is an equal opportunity employer committed to creating an inclusive workplace. We celebrate diversity and prohibit discrimination and harassment of any kind based on any characteristic protected by applicable federal, state, or local law.
Sutro Hall will be a neighborhood restaurant rooted in San Francisco - an everyday gathering place where great food, genuine hospitality, and memorable celebrations come together. Our goal is to become the kind of place guests return to week after week: equally suited for a casual dinner at the bar, a milestone celebration, or a memorable evening with friends.
We're building a team that believes hospitality is personal. Every interaction should feel warm, thoughtful, and effortless, creating experiences that are both polished and approachable.
Overview
The Host is the first and last impression of Sutro Hall. Working alongside the Maître D' and management team, the Host helps create a welcoming, organized, and seamless guest experience from the moment guests arrive.
As a member of the opening team, this role will help establish the hospitality standards that define Sutro Hall from day one. The Host plays an important role in managing reservations, supporting the flow of the dining room, and ensuring every guest feels genuinely welcomed and cared for.
What You'll Do
• Welcome every guest with warmth, professionalism, and genuine hospitality.
• Support the Maître D' in managing reservations, seating assignments, and waitlists.
• Guide guests through the arrival experience while communicating accurate wait times and expectations.
• Answer phones, assist with reservations, and respond to guest inquiries.
• Communicate guest preferences, celebrations, and special requests to the service team.
• Support the flow of the dining room by working closely with managers, servers, and support staff.
• Maintain a clean, organized, and welcoming host stand.
• Thank guests as they depart and invite them to return.
• Step in wherever needed to support the guest experience.
Who You Are
• You genuinely enjoy welcoming and connecting with people.
• You are friendly, poised, and confident under pressure.
• You communicate clearly and enjoy working as part of a team.
• You are organized, detail-oriented, and naturally aware of what's happening around you.
• You enjoy fast-paced environments and can balance multiple priorities at once.
• You believe every interaction matters, no matter how brief.
• You're excited to help open a restaurant and contribute to building its culture from day one.
Knowledge, Skills & Abilities
• Previous restaurant or hospitality experience preferred but not required.
• Experience with reservation platforms such as OpenTable is a plus.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Willingness to learn and grow within the hospitality industry.
• Availability to work evenings, weekends, and holidays.
Hourly Compensation: $19.61 per hour + tips
Benefits
• Medical, Dental, & Vision Insurance
• Paid Time Off
• Commuter Benefits
• Dining Discounts
EOE: Sutro Hall is an equal opportunity employer committed to creating an inclusive workplace. We celebrate diversity and prohibit discrimination and harassment of any kind based on any characteristic protected by applicable federal, state, or local law.
Compensation Details
Compensation: Hourly ($19.61) plus tips
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining Discounts
Required Skills
Teamwork
Customer Service Orientation
Multitasking
Problem Solving
Adaptability
Time Management
Conflict Resolution
Empathy
Read more
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About Sutro Hall
Join the opening team at Sutro Hall, a California-Mediterranean restaurant and bar in San Francisco’s historic Pacific Telephone Building.
Sutro Hall marks Doug Washington’s return to the dining room after helping shape San Francisco restaurants like Jardinière, Town Hall, and Anchor & Hope. He’s joined by Steven Eckler, a veteran of Stars and Eleven Madison Park, Executive Chef Michael Magallanes returns to the room where he helped open Mourad, and Trick Dog co-founder Scott Baird leads the cocktail program.
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