Required Years of Experience
1 year
Job Details
Position Summary
As a Restaurant Manager, you are the operational leader of your location—responsible for team performance, throughput, food quality, guest experience, labor, and overall presentation. You ensure efficient, consistent operations that align with brand standards, while fostering a strong team culture and developing future leaders.
ROLE DURING SERVICE
- Lead pre-shift meetings and ensure the team is prepped, aligned, and motivated.
- Actively manage the flow of service and guest experience.
- Make real-time decisions to optimize throughput (flex staff as needed)
- Monitor line pacing, timing expectations, order times, and adjust staffing as needed
- Ensure food is consistently prepared and presented to brand standards.
- Enforce cleanliness, organization, and DOH compliance during all service hours.
- Jump in where needed (bagging, build line, finish line, etc), and model always hustle standard
ADMINISTRATIVE & OPERATIONAL RESPONSIBILITIES
- Schedule team members based on forecasted sales while maintaining labor targets
- Conduct regular inventory counts and manage ordering to avoid waste and stockouts
- Review and analyze key metrics (labor %, COGS, throughput, order times, and guest feedback)
- Uphold brand protocols and systems, ensuring alignment with other locations
- Interview, hire, onboard, and train new team members
- Deliver coaching and progressive discipline where needed
Required & Preferred Qualifications
- 1+ years of restaurant management experience (quick-service, fast-casual, or full-service)
- Strong understanding of restaurant operations, including staffing, inventory, and customer service
- Leadership skills with the ability to motivate and manage a team
- Excellent problem-solving and decision-making abilities in a fast-paced environment
- Experience using restaurant technology systems (POS, scheduling software, inventory tracking)
- Ability to work a flexible schedule, including weekends, nights, and holidays
- Must have NYC Food Protection Certificate and NYC Food Handlers Certificate (Required)
- Strong English communication skills (verbal & written)
Benefits
- Competitive salary with weekly pay
- Health & dental insurance
- Paid time off
- Career growth opportunities – be part of a fast-growing, chef-led restaurant brand
Compensation Details
Compensation: Salary ($70,000.00 - $85,000.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off, 401k, Commuter Benefits, Equity/Stock Options, Dining Discounts
Required Skills
Ability to Foster Team Collaboration
Adaptability in Fast Paced Environments
Attention to Detail
Time Management Skills
Customer Service Orientation
Conflict Resolution skills
Analytical Skills
Strategic Planning
Read more
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Part of Counter Service
Counter Service is a sandwich-y spot riffing on the culinary culture of NYC and putting it on bread. Good bread.
Founded by Steve Ells (the visionary behind Chipotle) alongside fine-dining chefs, Counter Service was built to revolutionize fast-casual operations. Our mission is simple: Serve Great Food.
We believe the restaurant industry needs to work better for the people who work in it. We build systems that allow real cooks to do what they do best, offer competitive pay, and create clear paths for growth.
We’re expanding fast across New York City— if you love great food, value a high-hustle team culture, and want to build a career in a fast-growing, chef-driven brand, come work with us.
