Sever

Overview:
As a Server at gertrude's, you are a key driver of our success and the primary face of our hospitality for every guest who walks through our doors. You serve as a daily ambassador of our culture, working closely with the management team to ensure a seamless dining and bar experience that meets our high standards for service, food quality, and guest satisfaction. We are looking for focused, energetic team members who thrive in a warm and positive work environment and are committed to continuous self-development. In this role, you will be expected to uphold our core values through collaborative teamwork, positive reinforcement, and a dedication to earning the trust and respect of both your colleagues and our community.

Schedule:

We offer both full-time and part-time hourly roles. Candidates can expect a schedule of 3–5 days per week, with standard shifts lasting approximately 8 hours. Please note that availability for nights, weekends, and select holidays is required. To ensure team consistency and operational success, we require a minimum commitment of three shifts per week.

• Adhering to the Mission, Vision, and Core Values of RAD Restaurants.
• Upholding the standards of RAD Restaurants’ Company Culture as a place that prioritizes fairness, inclusion, and respect.
• Leading by example in situations where conflict arises by exercising conflict resolution skills.
• Fostering a calm, supportive environment in both FOH and BOH spaces, encouraging collaboration and respect between departments.

• Provide attentive, proactive service that anticipates guest needs before they are articulated.
• Confidently share the "why" behind our menus, including the sourcing of local ingredients and the inspiration for seasonal dishes.
• Address guest concerns or service hiccups with grace and immediate solutions, escalating to management when necessary to ensure the guest leaves satisfied.
• Master the "art of the meal" by reading the guest's energy—knowing when to provide a lingering, relaxed experience versus an efficient, brisk service for guests on a schedule.
• Recognize and welcome regulars, remembering their preferences or previous visits to foster a true neighborhood community feel. Work with the Maitre ‘d to add to guest notes.
• Serve as the primary line of defense for guest safety by meticulously communicating dietary restrictions to the kitchen and confirming safe modifications for guests with allergies.
• Manage the hand-off between courses and drink rounds so that the guest never feels a lapse in attention.

• Maintain a deep understanding of our food and beverage programs, including seasonal ingredients, preparation methods, and wine/cocktail pairings.
• Possess a comprehensive understanding of all menu items, including key ingredients, common allergens, and the specific culinary techniques used by the kitchen.
• Offer recommendations for wine, beer, and cocktail pairings that complement specific dishes.
• Maintain a working knowledge of our back-bar and wine list, including the regions, grape varietals, and production styles of our featured bottles.
• Attend pre-shift briefings to learn about menu modifications, off-menu specials, and 86’d items, ensuring 100% accuracy when describing them to guests.
• Understand the history and mission of the restaurant and RAD Restaurant group to answer guest questions about our other concepts and community involvement.

Opening and Closing

• Setting up and breaking down the dining room, as scheduled
• Closing out all checks at the end of the day and ensuring the drop gets put into the safe
• Secure the restaurant at closing time by ensuring the dining room is properly broken down and all doors are locked

Beverage Program

• Maintaining a strong knowledge of our wine, beer, and cocktails. Assist on the floor answering beverage related questions
• Helping to unpack wine, beer, and liquor orders are unpacked and organized, and cleanliness is up to DOH standards