Host

HOST JOB DESCRIPTION

To succeed in this role, you will need to have a positive attitude and ability to work well under pressure with Front of House and Back of House employees. You are the first person a guest sees when they come in and the last person they see when they leave.
Host Responsibilities: EVERY GUEST GETS A HELLO & GOODBYE!! STAND UP STRAIGHT. ACKNOWLEDGE. ENGAGE. EYE CONTACT. Always do your very best to accommodate (or at least look it)

• Greeting guests as they enter, and putting them on a wait list as necessary
• Study Host FAQ handout- POLICY NEWSLETTER
• Seating guests at tables or directing them to bars/waiting areas
• Assume guests have never been here before.. 
• When time allows, physically escort guests to nearest restrooms, open doors, assist with highchairs/boosters
• Providing guests with menus and answering any initial questions
• Assigning guests to tables they prefer if possible, while keeping table rotation in mind so that servers receive the right number of customers
• Answering phone calls, taking reservations and answering questions.
• Knowledge of the menu-able to answer basic questions
• Helping out with other positions in the restaurant as needed
• Training new hires/employees new to position
• Bussing/spot sweeping tables to ensure wait time is minimal
• Providing great customer service & hospitality

Host Requirements:

• Availability to work nights, weekends, and holidays
• Holidays in our business include:
• Sundays:
• Mother’s Day
• Father’s Day
• Easter
• Fourth of July

• Lunch & Dinners:
• Christmas Eve
• New Year’s Eve

• Ability to provide top-notch customer service in a fast-paced environment
• A positive attitude and ability to work well under pressure with all restaurant staff
• Able to work in a standing position for long periods of time
• Willing to follow instructions and ask questions for clarification if needed
• Able to handle money accurately and operate a point-of-sale system
• Able to work in a busy restaurant environment
• Restaurant experience is a plus
• Communicate with managers & Headwaits regarding section changes/floor plans
• Stay current with COURSE UPDATES
• DO NOT SIT GUESTS AT DIRTY TABLES (or chairs)-make rounds in dining area, spot sweep