Director of Hospitality and Managing Partner for Rossoblu
“When I was working as a server in New York, the great restaurateur Shelly Fireman told me that “table maintenance is a reflection of my attitude”. That lesson stays with me every night when I’m working in the dining room. There’s a lot of wisdom in that pithy maxim.„
Get out of your head. Don’t beat yourself up. Open your heart and fly.
Sometimes it’s a long road in the restaurant industry, but my journey has been worth it. After many, many years, I’ve found my purpose and my calling, at Rossoblu. I’ve realized a journey to find the best version of myself that I can offer to the world. My role as a Managing Partner has revitalized my career and ambitions. I’ve learned that I’m the kind of person who needs the stakes to be high and deep as well.
At Rossoblu, the basic hiring stakes are for energy, culture fit, genuine authenticity and politesse. In this industry, we also need to be fearless and vulnerable at once and you’ll find that in someone’s eyes. Great eye contact is key. It takes courage to see and be seen.
We all need to keep learning; I’m still learning. At Rossoblu, we like to say that we are curious learn-it-alls as opposed to know-it-alls. Today, I’m sharpening my "saw" to be a better teacher, to delegate more to my amazing team, and reading voraciously about marketing and HR.
At Rossoblu, hospitality is a way of life that is always evolving. At its core our hospitality program is about creating a space for guests to not only dine but to open up and engage with one another. When hospitality opens that space, it’s an empowering experience for every one involved. You feel it. And that feeling is the realization of many moments, many openings. Sometimes that feeling culminates in a grand gesture, other times it manifests as a quiet rush but that feeling is what we are always seeking and what makes our guests want to come back for more. I want to be part of that feeling.
The promise that we all have made to each other to bring our guests a beautiful experience as soon as the door open gets us motivated every night of the week. We always gather for a positive pre-shift huddle - front of the house and back of the house - before every service to make sure that we have all of the tools we need to perform at our best. That positive meeting place is crucial. Love is crucial.
Meditation is the one thing I can’t live without. I meditate daily, it’s the wellspring of everything I do.
There are two books that I think are the most essential to my job are: "Servant Leadership: A Journey Into the Nature of Legitimate Power and Greatness" by Robert K. Greenleaf and "Traction: Get a Grip on Your Business" By Gino Hickman.
Disclaimer: Individuals featured in the Inspirational Career Timelines section have been nominated by peers, colleagues and/or other members of the hospitality industry. It is to the best of our knowledge that each individual has demonstrated leadership and acted as a positive role model for others.
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