Vice President of Food & Beverage for Aparium Hotel Group
“The core of hospitality is taking care of others. This is true in lesser and greater degrees in all industries, but in hospitality this is explicit. Pure. Personally, I can't imagine a more fulfilling way to spend the day.„
EXPERIENCE
When interacting with a guest, give them your undivided attention. It's the most important conversation that you're having at that moment.
Everyone in the company deserves respect, regardless of position or title. Responsibilities are different, not less/more important.
The integrity of your business is how you operate when you know that no one is paying attention.
Personally, I'd prefer to be known as a great leader than a good manager. I know which one I would rather follow.
Disclaimer: Individuals featured in the Inspirational Career Timelines section have been nominated by peers, colleagues and/or other members of the hospitality industry. It is to the best of our knowledge that each individual has demonstrated leadership and acted as a positive role model for others.
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